Administrative Assistant Customer Service
Resume:
IYEESHA
HENDERSON
ad5wle@r.postjobfree.com
Slidell, LA 70461
Highly organized and detail-oriented administrative professional with over 6 years of experience of managing hospital/business office functions. Providing executive level support to physicians and administrators. Strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
PROFESSIONAL SUMMARY
Hospice Specialist of Louisiana - Admissions Intake Coordinator Slidell, LA • 07/2023 - Current
Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures Heritage Manor Skilled Nursing - Administrative Assistant Slidell, LA • 10/2020 - 05/2023
WORK HISTORY
Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions, and conducting tours
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Obtains applicant information by requesting completed applications and medical information, verifying and clarifying information, interviewing patients and family members, and explaining admissions criteria
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• Manages onboarding of staff and patients
• Refers patients to other programs or organizations if necessary Prepares admissions reports by collecting, analyzing, and summarizing data and trends
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• Organizes patient records and documentation
• Checks patients into the system as they arrive
• Proficient in electronic record management systems
• Efficient typing and data capturing skills
• Advanced communication and customer relation skills
• Proficient in Microsoft office
• Ability to multitask on a team and alone
• Ability to work in a fast-paced environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
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Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
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• General clerical duties including photocopying, fax and mailing
• Reference checks, background checks in Louisiana ERMS system
• Maintain electronic and hard copy filing system
• Retrieve documents from filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Prepare written responses to routine inquiries
Detailed Meeting Minutes Record
keeping and Bookkeeping
Data Entry Documentation
Insurance Eligibility Verification
Check Processing
Microsoft Office
Epic
Zoho
Cliq
Microsoft Teams
SKILLS
Joseph S Clark High School
New Orleans, LA
High School Diploma
Mercy Educational
New Orleans, LA • 10/2002
Some College (No Degree)
lyeesha Henderson
05/2001
Financial Analysis
EDUCATION
Apogee Physicians - Administrative Assistant
Slidell, LA • 06/2017 - 05/2022
Prepare and modify documents including correspondence, reports, drafts, memos and emails
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Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
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Prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings
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Coordinate and maintain records for staff, telephones, parking and petty cash, manage resident trust fund accounts
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• Check printing & minor bank teller operations
Accounts payables/receivables for facility and corporate invoices, also any outside vendors or contract labor
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• Part B insurance verification/benefits authorization request Liaison between family and funeral home/insurance companies to facilitate payments for burial services
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Developed administrative processes to achieve organizational objectives and improve office efficiency
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Organized and maintained filing and document management systems by coordinating, archiving, and purging files
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Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.
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• Supporting several physicians on an administrative level
• Properly distribute patients between providers
• Create daily rounding list by 7:00 a.m
• Meet with each physician daily
• Data entry of patient information for billing
Distribute final rounding list to clinicians, floors, and nursing stations, etc
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• Patient Visits - every patient every day
Distribute Apogee brochure explaining how Apogee Hospitalists work with PCPs
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• Gather needed documentation from chart
• Assist with PCPs appointments if necessary
• Bedside PETS
Gather documents from Medical Record to file (H&P, Discharge Summary, CNN, etc.)
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• Verify insurance
• Verify documents faxed to PCP
Participates in staff meetings, educational programs, committees, QI activities, and mandatory inservices
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Completes unit-specific skills checklist and competencies prior to the end of the 90-day evaluation
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Accurately and efficiently performs EKGs in the unit and reports printout to the ED physician
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Liaison between hospitalists, hospital staff, and Apogee Corporate offices
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• Administrative duties as assigned
• Schedules, note-taking, meeting set up, etc
Ability to provide Extended Touch services (required extended patient visits)
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• Extended Touch Reporting i.e HCAPS, Detail Doctor reports
• Interact positively with providers providing feedback
• Communicate with management; department and/or one-on-one meetings
• Provide quality emails and conference calls
• Billing and coding, McKesson/Epic.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
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Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
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