Human Resources Underground Utilities
Resume:
Tishika Thompson
Hilton House keeper supervisor
Houston, TX 77020
ad5wlc@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Utility Worker
USIC - Houston, TX
February 2018 to December 2023
Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems. Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate
Debt Collector
FMA Alliance, Ltd (Willowbrook Mall Area) - Houston, TX January 2018 to June 2023
Contact individuals who have outstanding debts to collect payment. Negotiate payment plans and settlements with debtors. Maintain accurate and up-to-date records of all collection activities. Follow legal and ethical guidelines when dealing with debtors. Utilize accounting software to track and manage accounts receivable. Perform account reconciliation to ensure accuracy of debt records. Collaborate with other departments to resolve billing and payment issues. Stay updated on industry regulations and best practices for debt collection
Stocker/Receiver
Costco Wholesale - New Orleans, LA
December 2014 to January 2018
Operates an electric stand-upforkliftto move pallets of merchandise and equipment throughout the warehouse. Hand stacks product from partial pallets onto full pallets of product. Installation and maintenance.
Manages the shipment and receipt of all products, materials, and supplies. Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products. Tracks, traces, and updates the status of incoming and outgoing shipments. Maintains a clean, neat, and member-ready area.
Promptly unloads trucks and deliveries and sorts and stocks receivables. Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately. Engages with vendors and drivers with a positive attitude. Provides additional backup support for shipping and receiving departments. Human Resources Manager
Hilton hotel - New Orleans, LA
October 2014 to January 2018
• My job description was to enhance the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors.
• Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
• Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
• Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
• Manages human resource staff by recruiting, selecting, orienting, and training employees.
• Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraising job results
• Contributes to team effort by accomplishing related results as needed Housekeeper
Hilton hotel - New Orleans, LA
October 2011 to October 2014
As a Room Attendant, I was responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming.
Change and replenish bed linens, towels and guest amenities, as needed. Perform deep cleaning tasks, as needed.
Stock, maintain and transport housekeeping supply cart on a daily basis. Dispose of trash and recyclables. Respond to special guest requests in a timely, friendly and efficient manner. Perform guest turn down service, as needed. Lead Cook
Houston's Restaurant - New Orleans, LA
September 2011 to October 2014
• Assisting in preparing meal ingredients, which includes washing, peeling, cutting, and slicing fruits and vegetables as well as marinating meats.
• Preparing soups, salads, and sauces as instructed by the head cook.
• Plating and garnishing meal items in accordance with the instructions provided by the head cook.
• Supervising the work of line cooks to ensure that all given tasks are completed in a timely manner.
• Ensuring that all cooking stations are adequately stocked with the necessary meal ingredients and cooking equipment.
• Ensuring that all cooking stations and kitchen surfaces are cleaned and disinfected before and after each shift.
• Adhering to standard food rotation practices to reduce food wastage and minimize the risk of contamination.
• Assessing the quality of delivered food supplies to ensure that it meets restaurant standards. Cashier
Walmart - New Orleans, LA
May 2009 to September 2012
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Processes customer transactions, operates register equipment, meets front-end performance goals, bags items for customer, and places items in customer cart while following all shrink and safety procedures. Operates equipment, such as cash registers, smart devices, digital applications, and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co- workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Education
Trade school in Welding
Tulsa welding school - Houston, TX
May 2023 to January 2024
Bachelor's degree in Biology
Xavier University of Louisiana - New Orleans, LA
August 2013 to December 2020
Skills
• CPR certification (5 years)
• customer service (10+ years)
• Kitchen Staff (5 years)
• Interpersonal Skills (6 years)
• Food Service
• Servsafe
• Written and Verbal Communication (8 years)
• Knowledge of Security Operations and Procedure (2 years)
• Communications skills
• Order Picker Experience (8 years)
• Food Handling
• Employee Evaluation
• Food Safety
• Kitchen Management Experience
• Automotive diagnostics
• Warehouse distribution
• Heavy lifting
• Pallet jack
• Property management
• Appliance repair
• Facilities maintenance
• Pool maintenance
• Analysis skills
• Power tools (8 years)
• Dietary department experience
• Quality control
• Guest services
• Manufacturing
• Typing
• Cash handling
• Payroll
• ADP
• Assembly
• Mechanical knowledge
• Order picking
• Manufacturing (10+ years)
• Reach truck
• Customer support
• OSHA
• Auto restoration
• ERP systems
• Bookkeeping
• Research
• Carpentry
• Office manager experience
• Oil & gas
• Groundskeeping
• Account reconciliation
• Project management
• Merchandising
• Financial report writing
• Supervising experience
• Welding (3 years)
• MIG welding (3 years)
• TIG welding (2 years)
• Stick welding (3 years)
• FCAW (3 years)
• Blueprint reading
• Schematics
• Order picker
• Organizational skills
• Mechanical knowledge
• Order picking
• Forklift
• Distribution center
• Warehouse experience
• Assembly
• Warehouse management system
• Heavy lifting
• Manufacturing
• Precision measuring instruments
• Quality control
• Carpentry
• Food handling
• Cash register
• SAP Warehouse Management
• IPC 610
• Customer service
• SAP
• Programmable logic controllers
• ERP systems
• Merchandising
• ASME codes & standards
• Rust
• Conflict management
• Leadership
• Cash handling
• Assembly line
• HVAC
• Smartsheet
• Sheet metal
• Ductwork
• Hand tools
• Fabrication
• Basic math
• Machining
• Restaurant experience
• Food service
• Meal preparation
• Culinary experience
• Analysis skills
• PCI
• Microsoft Word
• Microsoft Office
• 10 key typing
• Time management
• Outdoor work
• Utility locating
• Data entry
• Computer skills
• Communication skills
Certifications and Licenses
Security Guard
driver's license
ServSafe
First Aid Certification
Forklift Certification
Food Handler Certification
Certified Pool Operator
Pallet Jack Certification
June 2016 to Present
Welding Certification
AWS D1.1
Driver's License
Guard Card
Armed Security License
Additional Information
SKILLS Superior customer service Food regulation compliance Background in supervision and Kitchen management
management Able to handle food products frequently Time management
CPR certification Honest, trustworthy and punctual Advanced interpersonal skills
Quick learner
Creative problem solver
Data entry, word, excel, Microsoft office and Microsoft word Repair, maintenance, installation
Contact this candidate