Customer Service Desktop Support
Resume:
Contact
Education
Phone
**********@*****.***
Address
Calvin L Secrest Sr.
N e t w o r k I n s t a l l a t i o n & S e r v i c e E n g i n e e r Highly motivated and results-oriented professional with exceptional leadership, customer service and communication skills. Extremely self-sufficient but also team-oriented. Interpersonal skills to worked effectively with others on a local and national basic projects. leading and motivating technician I work with. Developed solution to unusual and difficult problems. Ability to organize, plan and document tasks. Excellent understanding of Informatation Terminology. Strong background in PC Refresh Projects, Installations, Upgrades and Break Fix on Desktop, Laptop, Servers, WAN/LAN, Storage Area Networks
(SAN) and Printers. Solid track record of consistently meeting and exceeding company objectives and expectations.
Experience
Serve as single point of contact to end users for technical related issues, problems and request Provise hardware troubleshooting, repairs and installations Assisted in troubleshooting and configuring Cisco VOIP Phones Maintained daily records and escalating any unresolved issues Asset Management
Break/Fix DELL Desktop and Laptop
Imaging PC, Software Deployment using SCCM and User Data Migrat Microsoft O365 Installation and Support
Remote Support using LogMe In123
Active Role- Managing Users and Computer Accounts. Unlocking and Resetting Passwords Troubleshooting and resolving LAN/WAN Connectivity issues Devloped Device Configuration, setup and Support for Honeywell CK65 RF Scanners Managed, Updates and Closing Incident in Service Now Ticketing System (SNOW) Imaging Desktop/Laptop, Software Deployment, User Data Migration Active Role- Managing Users and Computer Accounts. Unlocking and Resetting Passwords Break/Fix DELL, HP, Lenovo Desktop snd Laptop
Configuration, Installation and Suppork for Zebra and Intermec Barcode Scanners and Printers Network MFP Printers Setup, Installation and Suport Installed Network Routers and Switches
Troubleshooting and resolving LAN/WAN Connectivity issues Microsoft Server, Windows 10 and Microsoft O365 Installation and Support Desk phone setup, installations and support.
Camera Security System Installation and Support
Lotus Notes Installationand Support
Moxie Studio and Player Installation and Suopot
Desktop Support Technician- Return To Office Project Senior Desktop Support Technician-Contract
ITSuport Technician -
Sept/2023-Sept/2023
Oct/2020-Jan/2023
Apr/2012-Feb/2019
Brooksource/Cigna/evicore Franklin, TN
WWTS/Carrier Lewisburg, TN
MCPc/PARKER Louisville, KY
United Electronics
Accociate Degree Electronics
1975
1986-2005 Unisys University
PC Imaging
Deskside User Support
PC Break/Fix
Servers Instullation & Support
Desktop/Laptop Deployment
English
Expertise
Language
Colimbia, TN, 38401
Advance PC Troubleshooting
HP Server, Desktop & Laptop Cert.
CompTIA A+ Certification
Network & Structured LAN Wiring
DELL Master DCSE, Enterprise, SAN
LAN, WAN & SAN
Network Printer Installer & Support
Contact
Education
Phone
**********@*****.***
412 Armstrong St
Address
Calvin L Secrest Sr.
N e t w o r k I n s t a l l a t i o n & S e r v i c e E n g i n e e r Experience
Break/Fix on DELL and HP Servers, Desktop and Laptop Imiging and installing Desktop and Laptops
Installed and Support Deaktop Applications
Windows 10 and Microsoft Office installation and Support End Users Deskside Support and Training
Created Domain User and Computer Accounts in Active Directive. Unlocking and Resetting Passwords
LAN/WAN Support and Cabling
Monitoring Servers and Network Printer
‘’s‘
Installed ACP Racks, Rack and Stack IBM Servers. Imaged and instaLLed 350 PC at Republic Bank PC Refresh Project at Kentucky Farm Bureau. .Joinded computers to Domain and installed Printers Site Surveysand Installed HP Servers, RAID Disk Subsystems and Cisco Switches at Home Depot Installation, Service and Support for Network Printer and PC Refresh Project at JP Morgan CHASE Installed Network MFP Printers. Updated Firmware, Configured and Shipped Devices at PNC Bank Team Leader on DELL/NAFSD 500 PC Refresh Project
Team Leader on Greyhound Bus Station PCs, Network and Local Printer Refresh Project domain,
Team Leader on PC Refresh Project at FORD Motor Company. Imaged and Deployed 250-500 PC/year Team Leader on SSA IWS/LAN National Project. Site Surveys, WAN/LANInstallations. Onsite Support Team Leader on PC Refresh Project at Down Corning. Applications Installation Support DELL Master Certified Engineer. Break/Fix, Installed and Support Servers, EMC SAN, Desktop/Laptops. Certified EMC Clariion SAN Engineer. Installations, Break/Fix Service and Support Onsite and Remote Onsite Network Management Service at AIG. Desktop, Laptop, LAN and Printers DELL amd HP Server Hardware Break/Fix Support
IT Support Specialist
IT Support Technician - Contractor
Network Installation and Service Engineer - NISE
Dec/2009-Dec/2011
Jan/2005-Dec/2009
Dec/196-Dec/2005
Cafepress Louisville,KY
TechSystems Louisville,KY
Unisys Louisville, KY
United Electronics
Accociate Degree Electronics
1975
1996-2003 Unisys University
PC Imaging
Deskside User Support
PC Break/Fix
Servers Instullation & Support
Desktop/Laptop Deployment
English
Expertise
Language
Colimbia, TN, 38401
Advance PC Troubleshooting
HP Server, Desktop & Laptop Cert.
CompTIA A+ Certification
Network & Structured LAN Wiring
DELL Master DCSE, Enterprise, SAN
LAN, WAN & SAN
Network Printers Support
Dec/2005-Dec/2009
Dec/1986-Dec/2005
Contact
Education
Phone
**********@*****.***
412 Armstrong St
Address
Calvin L Secrest Sr.
N e t w o r k I n s t a l l a t i o n & S e r v i c e E n g i n e e r Experience
Installed LAN/WAN- Servers, Desktop, Laptop and Printers. Break/Fix and IMAC Services Installed Unix Systems. Resolved Hardware and Software issues Installed Med-Range System, Hardware Repairs on Systems, Storage Devices and Printer Analised System Logs and Dumps
Micro Product System Specialist. Installed and Hardware/Software Support Onsite Tecjnical Support for Communication Controlles and Data Terminals and Printers Technical Support to Field Engineers. Assisted with Hardware iand device communication issues All aspect of LAN/WAN AND SAN‘’
High Speed Internet: Data connections,TCP/IP, DHCP and DNS Servers: DELL, IBM and HP
DELL, HP and Lenovo Installation and Break/Fix
SAN & NAS: Dell Power Vaults, EMC Clariion and DELL/EMS Storage Systems DELL, HP and Xerox Desktop and Network MFP Printer Installation and Support Microsoft: Servers OS, Windows 10, Micro Exchange and Microsoft O365 Imaging Software: GHOST and Blue Current
PC and Systems Diagnostic
Hardware Repairs: Computer Systems, Storage Systems and Terminals amd Printers Active Directory: Users and Computer Accounts
SCCM and Software Center
Senior Customer Service Engineer Specialist
Apr/1977-Dec/1986
Jan/2005-Dec/2009
Dec/196-Dec/2005
Sperry Univac
United Electronics
Accociate Degree Electronics
1975
1996-2003 Unisys University
PC Imaging
Deskside User Support
PC Break/Fix
Servers Instullation & Support
Desktop/Laptop Deployment
English
Expertise
Language
Colimbia, TN, 38401
Advance PC Troubleshooting
HP Server, Desktop & Laptop Cert.
CompTIA A+ Certification
Network & Structured LAN Wiring
DELL Master DCSE, Enterprise, SAN
LAN, WAN & SAN
Network Printers Support
*****@****.***
Beth Stec
Phone:
Email :
Director of HR, MCPc
******************@*******.***
Frederick Cornelius
Phone:
Email :
Tech Support Analyst, Evernorth
Reference
Technical Skills / Knowledge
Contact this candidate