Customer Service Data Entry

Neicy Hagwood

Willowick, OH *****

ad5wkx@r.postjobfree.com

+1-323-***-****

Work Experience

Student Aide

Royalview Elementary - Willowick, OH

August 2023 to Present

Supervise children in grades K-5 during recess and lunch periods. Provide encouragement for students building them up.

Benefits Verification Specialist

Spectraforce Technologies - Remote

November 2022 to July 2023

Responsible for verifying all patient benefits

Answered incoming calls from healthcare providers, carrier groups regarding insurance coverage Researched eligibility information

Acted as the liaison between parties to ensure information is collected and procedures are followed Utilized Citrix software

Medicaid

Medicare

CSR - Customer Service Representative

MetLife - Remote

January 2020 to December 2021

Updating company clients information, maintaining the data base, answering calls, responding to emails, scheduling appointments, directing customer inquiries to the appropriate department. Claims Customer Service Representative

AmTrust Financial - Cleveland, OH

September 2019 to November 2020

Inbound calls, data entry and payment processing, time management, responsible for claims and all correspondence related to claims. Complete timely review and entry of new losses. Determine if coverage is in place and send documentation to insurance carriers. Maintain SOPS for claim processes. Complete claims reporting to Account Service Manager, Producers, Clients and Loan Protector Leadership. Account Collections Specialist

21st Media News Group - Willoughby, OH

May 2018 to June 2019

Outbound customers and collection calls, appointment scheduler, data entry, bookkeeping, file investigation.

Education

High school diploma

Shaker Heights High School

August 2014 to June 2017

Skills

• Office experience

• Customer service

• Computer skills

• Typing (5 years)

• Computer literacy

• Organizational skills

• Data entry

• Time management

• Phone etiquette

• Clerical experience

• Analysis skills

• Communication skills

• Microsoft Office

• English

• troubleshooting

• Leadership

• Customer service

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

• Technical support

• Software troubleshooting

• Customer support

• Revenue cycle management

• Medical billing

• NetSuite

• QuickBooks

• CRM software (2 years)

• Sales

• Accounts receivable

• Microsoft Outlook

• 10 key typing

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