Customer Service Accounts Receivable

CHONTE JONES

Plantation, FL *****

Cell Phone: (*54) 303 - 2811 ad5wkr@r.postjobfree.com

AREAS OF KNOWLEDGE

Business Management Emdeon Electronic Billing System

Office/Management Fundamentals ICD-9 & ICD-10

Information Management Medical Collection

Computer Operations Healthcare Management

Spreadsheet Fundamentals Financial Statement Preparation

Data Management Applications Insurance Verification

Software Implementation Accounting

Business Presentation Applications Accounts Receivable

Word Processing Applications Microsoft Office: Excel, PowerPoint, Projects, Word

SalesForce Google Suite

Tableau

ADDITIONAL SKILLS

Active listening, Adaptability, Communication, Customer Service, Interpersonal, Leadership, Management, Organizational, Problem-solving, Team player, Time Management EDUCATION

Bachelor in Business Entrepreneurship Management and Marketing, Florida Technical College, Deland, FL Due to be completed: November 2023 PROFESSIONAL EXPERIENCE

CentralReach, Fort Lauderdale, FL

Client Services Manager May 2015 – August 2022

Interacted with clients and built relationships with them while ensuring their needs are being met.

Developed and oversaw the implementation of client service protocols.

Developed workflows and training.

Resolved complex client problems or disputes in a professional manner.

Coached and supported team members to help them meet departmental goals.

Oversaw a team of customer service Associate's and ensured they were providing an exceptional client experience.

C.H. Robinson Company, Boca Raton, FL

Staff Accountant April 2013 – January 2015

Received all invoices or bills received from vendors.

Made sure all invoices/bills are correct so statements can be forwarded to the accounting department.

Provided organization with financial information by researching and analyzing accounts.

Prepared financial statements, invoices and purchase orders.

Prepared consolidated internal and external financial statements by gathering and analyzing information.

Maintained and balanced an automated consolidation system by inputting and verifying data.

Entered all charges and had an understanding of PACA rules and regulations.

Obtained additional information for preparing financial statements and settling accounts.

Protected the organization's values by keeping information confidential. The Arc of Howard, Columbia, MD

Residential Counselor August 2010 – November 2012

Worked with an LPN providing care, counseling, and recorded clinical documentation for patients affected by mental disorders.

Provided supervision for residents in order to guard their safety and well-being.

Facilitated group activities and trips for residents. Maxim Healthcare Service, Inc., Columbia, MD

Reimbursement Specialist May 2006 – November 2012

Executed weekly billing (state & government programs).

Efficiently researched and resolved medical billing and collection issues.

Ensured billing was paid in a timely and consistent manner.

Composed emails that pertained to billing issues.

Worked with patients to set up repayment plans.

Kept accurate records of patient information updated.

Identified cash wires.

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