Customer Service International Trade

YASHIKA SHARMA

ad5wkq@r.postjobfree.com 437-***-****

CAREER SUMMARY

A demonstrated history of meeting customer expectations and maintaining high levels of customer satisfaction. Capable of handling a wide range of customer inquiries in a professional and efficient manner while actively listening, determining needs, and providing accurate and timely information. SKILLS AND STRENGTHS

Customer Service – demonstrate exceptional patience, empathy, open-mindedness, and attentiveness through active listening and responsiveness. Maintained customer satisfaction ratings over 90% Communication – effective verbal and written communication abilities. Ability to use appropriate language and express complex scenarios in a simplified manner. Excellent conflict resolutions skills; able to effectively diffuse potentially negative situations with tact and diplomacy Technical Skills – strong working knowledge of MS Office programs combined with experience using POS systems with accuracy

Professionalism – honed decision-making while prioritizing tasks and multitasking. Adaptable, dependable, consistent, and creative. Always reliable and ensure strong familiarity with products and services to pass along to customers

Languages - Fluent in English, Hindi, and Punjabi

EDUCATION

Global Business Management Graduate Program April 2024 triOS College Business Technology and Healthcare Brampton, ON

Project Capture

Planning

Principles of

Sustainability and

Social Responsibility

Professional

Development

Global Value Chain

Strategic Business

Management

Business Simulation

Leadership and

Emotional Intelligence

International Trade

Finance

Project Leadership

International Business

Law

Products and Services

for Global Markets

Feasibility of

International Trade

International Market

Entry Strategies

Negotiation, Conflict,

and Risk Management

International Sales and

Marketing

Business Analytics &

Data Strategy

Information Systems

Project Risk

Management

Applied Project

Bachelor of Commerce September 2020

Panjabi University Punjab, India

Led a team of colleagues on a finance research project, conducting thorough analyses of current developments as well as giving captivating presentations to students and professors YASHIKA SHARMA ad5wkq@r.postjobfree.com 437-***-**** Page 2 WORK HISTORY

Business to Consumer Associate

DSV Sephora Warehouse Current

• Accurately prepare and package shipments for consumers

• Ensure accuracy and quality of each shipment

Customer Service Representative

Urban Planet January 2023 to December 2023

• Provided quality and timely service to customers, communicating product information

• Speedy and accurate operation of cash register

• Store opening and closing duties; supported the training of new hires

• Assisted with restocking and stock rotation ensuring minimum of unsaleable. Administrative job part time (IN College)

• Filling documents, planning to meet events and liaising with clients

• Computer work.

• Friendly with MS-Word, excel, PowerPoint.

• Helping teachers and students by organizing classes their paperwork.

• Managing office supplies and answering as well calling enquiries . Material Handler

Yusen Logistics September 2022 to October 2023

• Packaging of goods to prepare for shipment; receiving goods to be sorted and stored

• Maintained excellent client relations and helped them with queries regarding products.

• Shipping and Receiving of the products.

• Inventory update and computer control.

• Making reports.

• Checking the safety control.

• Checking emails and revert to clients.

ADDITIONAL INFORMATION & INTERESTS

• Actively participate in Volunteering activities such as Donation arranging and Event Planning.

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