Service Representative Customer

LORI KNOTTNERUS

***** ***** ******* ****, *********, IL 60098 · 847-***-****

**********@*********.***

I am an experienced office management professional with a solid background in administrative support and team leadership. I have excellent interpersonal skills, organizational skills, proven skills in understanding procedures and responsibilities, and the ability to communicate effectively. I am efficient and hard working in organized tasks, excellent in phone skills and proven managerial skills. EXPERIENCE

MAY 2023 – PRESENT

CUSTOMER SERVICE REPRESENTATIVE, VAUGHAN & BUSHNELL MFG, INC., WOODSTOCK, ILLINOIS

• Order entry into the company AS400 system

• Assisting customers via email and phone with their orders, order status, product availability, etc.

MAY 2022 – PRESENT

CAREGIVER, VISITING ANGELS, CRYSTAL LAKE, ILLINOIS

• Caregiving for various clients in the western Lake/McHenry Counties in Illinois. Various daily tasks are completed based on the client’s needs. JANUARY 2008 – TO MARCH 2020

EXECUTIVE ADMINISTRATOR, CEPRO, INC., ARLINGTON HEIGHTS, ILLINOIS

• Received, screened, managed and directed all incoming telephone calls

• Reconciled all company accounts each month, including employee expense accounts

• Drafted correspondence and reports using MS Office tools, including Word and Excel

• Prepared correspondence and reports to clients and vendors

• AR/AP - Managed customer billing cycle; entered payments and prepared past due notices; collections

• Maintained database of current customers, updated data and purged system of inactive information

• Performed all office clerical activities, including writing emails and letters, providing support to upper-level management, tracking bills and financial documents

• Inventoried office supplies and ordered supplies from approved vendors

• Used Quickbooks to organize records of financial transactions and the customer/vendor base

• Used Quickbooks to enter timesheets into the system

• Used Quickbooks to prepare payroll for all hourly and salary employees, maintained all records

• Used Quickbooks to prepare Union payroll, maintained all Union records, including annual audits

• Managed Group Health Insurance and Company 401k plan

• Managed Company business insurance; handled all preparations for annual audits and fleet operations/insurance questions

2

JANUARY 1997 – TO – DECEMBER 2007

OFFICE MANAGER, MICOSA, INC., ARLINGTON HEIGHTS, ILLINOIS

• Planned and established office management systems, achieving enhanced organizational effectiveness and performance

• Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities

• Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled and administrative tasks were appropriately distributed and overseen

• Coordinated and maintained office supplies for office

• Backed up front-line staff with expert handling of various common and complex administrative tasks

• Acted as Executive Assistant to management team, handled busy phone system and served as primary liaison between customers and upper-level management

• Handled accounts payable and accounts receivable duties and interactions with vendors

• Demonstrated top-notch communication skills daily in interactions with management, staff and guests

• Oversaw all aspects of office management, including HR functions

• Process payroll using Quickbooks

• Balanced daily deposits and sale counts as required and prepared bank deposits

• Evaluated customer issues and complaints and developed amicable solutions

• Trained new employees in all aspects of office practices and procedures

• Obtained compliance with company policies and procedures in processing transactions with customers

EDUCATION

MAY 1984

ANTIGO SENIOR HIGH SCHOOL, ANTIGO, WISCONSIN

• Graduated with Honors

• Specialized in business courses

• Active in music/band – 1st chair in junior/senior high band with many medals in solo and ensemble – active in the High School Marching Band ACTIVITIES

In my spare time, I handle all the bookkeeping and tax preparations for my husband’s businesses. I handle all email and contract preparations and any computer data entry for his business. I also like to market his business online.

I love to read; I am mostly a novel book reader. I love most any kind of music. I love to garden and would love to learn how to landscape for my own benefit. I love to take care of my home and cook/bake. Walking and exercising is important to me. My husband has several dogs, which I love to walk on a daily basis, keeps me active and in good health.

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