Customer Service Specialist
Resume:
Naline Nunez-Graves
Thonotosassa, FL *****
ad5wjo@r.postjobfree.com
Friendly, and Enthusiastic Customer Service Specialist who is highly Energetic, Outgoing, and Detailed Oriented. Able to learn new tasks quickly, and Proficiently in growing key customer relationships. Represents Establishment with friendly, and professional demeanor at all times. Prides in providing Excellent Customer Service
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Wipro Technologies - Tampa, FL
October 2016 to January 2021
• Guaranteed positive customer experiences, and resolved all customer complaints.
• Assist in making appropriate changes to resolve customer's complaints.
• Monitored transactions on customers' accounts
• Processed cancelations on health policies
• Handled complex customer calls with resolutions
Financial Service Representative
G&C Services Unlimited - Lakeland, FL
May 2015 to September 2016
• Determined whether a customer's account could be continued or reinstated
• Inbound and Outbound calls for collection and financial arrangement on accounts.
• Check to make sure appropriate changes were made to resolve customer's complaints
• Customer Care Call Handling Error processing.
• Answer customers' questions, and explain available payment services. CSR - Customer Service Representative
One Touch Direct, LLC - Tampa, FL
March 2012 to December 2014
• Answer customer's questions and address problems and complaints.
• Check to make sure appropriate changes were made to resolve customer's complaints
• Confer with customer's to provide information about products and services
• Cancel accounts, or obtain details of complaints
• Collect orders on customer accounts
Education
Associate's Degree in Medical Billing & Coding
Erwin Technical College - Tampa, FL
January 2004 to November 2004
Certifications and Licenses
Certified in Medical Billing & Coding
November 2004 to November 2006
Additional Information
SKILLS
• CRM Software
• Computer skills
• Communication skills
• Typing
• Active listening skills
• Account Management
• Telemarketing
• English
• Microsoft Excel
• Complex Problem Solving
• Telecommunication skills
• Proficient in MS Office
• Clerical Experience
• Medical Billing & Coding
• ICD-9
• ICD-10
• CPT Coding
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