Customer Service High School

Kimesha Denise Hall

*** ******** ***** **, **** *0165 Telephone:

470-***-****(mobile)

Email: *******.****@*****.***

OBJECTIVE:

To utilize my creativity, skills and resourcefulness to support and enhance the goals of the institution I am attached to.

EDUCATION:

Chattahoochee Technical College August 19,2021-Pending

● Health Administration (BSc.)

The University Of The West Indies Jamaica September 2016 – June 2020

● Banking & Finance & a Minor in Compliance & Corporate Governance (BSc.) The Queen’s High School

High School Diploma June 2003

4 CAPE Subjects May 2005

6 CSEC June 2003

Interest: ● Traveling, Baking, Reading, Tennis, Exercising, Church Activities, Volunteer Work.

WORK EXPERIENCE:

Chattahoochee Technical College- Program Assistance December 13, 2021- July 16, 2022

● Provide customer service and administrative duties

● Create and Perform testing sessions under prescribe conditions

● Documented and Assigned students to appropriate class level

● Proctoring

● Utilized online application to communicate to potential students who spoke Spanish

● Processing of customers’ Accounts and rectify issues associated with students account

● Presented power point presentation of the school's objectives, offers, rules, resources and expectations to new students.

National Housing Trust Records Management- Data Analysis February 2021-July 2021

● Investigated and Supported the timely reconciliation of Payments and data,(monitor and action where necessary)

● Assigned queries to teammates and Respond to Payment Queries

● Monitored and Action Suspense Accounts

● Updated and Monitored Databases

● Performed testing sessions under different conditions and report the outcomes observed National Housing Trust Compliance- Customer Service October 2019- January 2021

● Updated and Monitored work database

● Assisted external customers with their Tax filing processes

● Submitted customer’s query to relevant departments for investigation and resolution ● Created memos for customers account for assessment for mortgage qualification. ● Prepared voucher payment for customers to make their payments.

● Entered, accessed, registered and updated customers’ account as required National Housing Trust Records Management- Data Analysis April 2019 – September 2019

● Investigated and Supported the timely reconciliation of Payments and data

● Responded to Payment Queries

● Monitored and Action Suspense Accounts

● Updated and Monitored Databases

● Utilized SharePoint to verify clients information and carry out analysis.

● Performed detailed QC reviews against regulation

● Conduct analysis through different databases; utilized both internal and external databases . National Housing Trust (Rotation for Practicum Experience- Customer Care) February 2019

– March 2019

● Handled Refunds Query

● Preformed front Desk Activities

● Performed Standard Monitoring Department Visits

● Prepare Report

National Housing Trust - Financial Transaction Processor June 2012 – March 2019 ● Verified employer’s company information using paper application and NHT’s systems

● Created monthly & weekly report for management.

● Updated and process unprocessed database using Microsoft applications and SharePoint.

KIMESHA DENISE HALL

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Kimesha Denise Hall

153 Centennial Ridge Drive Acworth 30102 Telephone: 470-***-****(mobile)

Email: *******.****@*****.***

● Carried out comprehensive research and detailed analysis using NHT’s systems

● Validated contribution details

● Assigned customer contributions as per employer deduction

● Updated research log with status of customer records processed. National Land Agency – Land Titles - Records Officer June 2006 – May 2008 ● Retrieved and delivered search requests for external and internal customers

● Generated Search Certificates in the Registration of Titles Act.

● Carried out title search using customers information. Life of Jamaica October 2005 – July 2006

Sub-Agent

● Influenced prospective clients into purchasing life insurance product,

● Ensured that clients maintained their existing policies.

● Created reports for management detailing areas of concern that need to be addressed to enhance productivity.

Life of Jamaica June 2003 – November 2003

Administrative Clerk

● Created electronic data-base from paper Applications to protect and preserve data.

● Utilized telemarketing to identify prospective clients.

● Scheduled appointments and filed confidential client information. References: Available upon Request.

KIMESHA DENISE HALL

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