Front Desk Receptionist

Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment. Experience

• 2020-2021- receptionist, AL Salama One Day Surgery Center Abu Dhabi

• Greet and attend to patients in person and over the phone.

• Professionally assist doctors, staff, visitors, and patients.

• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.

• Answer all phone calls in a professional and courteous manner.

• Maintain confidentiality of all doctors, staff, and patient information.

• Schedule appointments between doctors and patients.

• Liaise between medical departments with discretion and professionalism.

• Communicate medical results to patients under clinical supervision.

• Complete accurate documentation of patient visits.

• 2018-2020- receptionist, Zeina Medical Center Sharjah

• Greet and attend to patients in person and over the phone.

• Professionally assist doctors, staff, visitors, and patients.

• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.

• Answer all phone calls in a professional and courteous manner.

• Maintain confidentiality of all doctors, staff, and patient information.

• Schedule appointments between doctors and patients. SOUAD ELBAKHTAOUI

Address : Al Khalidiya, Abu Dhabi

Mobile : 050-******* / 056-*******

Email : ad5wgp@r.postjobfree.com

profile

• Liaise between medical departments with discretion and professionalism.

• Adhere to policy and procedures during all activates.

• Ensure that stock levels are adequate, and orders are made timeously.

• Communicate medical results to patients under clinical supervision.

• Complete accurate documentation of patient visits.

• 2016-2018- Receptionist, Elite Dental Clinic Casablanca

• Greeting and welcoming patients to the practice.

• Scheduling, rescheduling, or cancelling appointments as needed.

• Assisting patients to fill out information forms.

• Preparing patients’ charts and daily schedules for the dental staff.

• Updating patient records and documenting recent treatments and procedures.

• Scheduling follow-up appointments and providing telephonic reminders.

• Verifying methods of payment and collecting payments as needed.

• Performing general office duties, such as answering telephones, photocopying, filing.

• 2013-2015- Call Center Agent, CALL 360 Center Casablanca.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Guide callers through troubleshooting, navigating the company site or using the products or services.

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

• Collaborate with other call center professionals to improve customer service.

• 2011-2013-Call Center Representative, Comdata Group Maarif Casablanca.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Guide callers through troubleshooting, navigating the company site or using the products or services.

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

• Collaborate with other call center professionals to improve customer service. Education & Trainings

• Nursing Assistant Role March 2023 to June 2023

Newton Training Center

• Diploma in Hospitality 2011

OFPPT Sidi kacem. Morocco

• High School degree 2009

Al Mansour High School Sidi kacem. Morocco

SKILLS

• Telephone & Front Desk Reception

• Customer Service

• Filing, Database & Records Management

• Spreadsheets, Complaint Handling, Data Entry

• Microsoft office 2003-2020

• Outlook, Windows Vista/XP, Social Media Management Languages

Arabic: Fluent

English: intermediate

French: intermediate

Contact this candidate