Medical Office Customer Service

OBJECTIVE

Seeking a challenging and responsible position as a medical office receptionist/secretary

where my experience will contribute extensively in a renowned health organization. SKILLS

Proficient in medical terminology, medical billing and coding

In-depth knowledge of the working procedures of front and back office tasks

Attention to detail with good organizational, communication and management skills

Computer literate with knowledge of medical office software programs

Ability to deal with people in a caring, courteous and professional manner

Possess excellent organizational skills and has the ability to handle tasks with minimum supervision

Trained in conflict resolution and providing superior customer service

CPR Certified

EDUCATION

Milan High School Graduate 1979

Humboldt Vocational School Completion 1980

Certified Nursing Assistant, Medical Assistant & Medical Office Administration EXPERIENCE

Three Way Medical Clinic September 2005 – November 2012

Greet all patients in a pleasing and courteous manner

Set up patient demographics in the computer and verify insurance

Answered multi-line phone system to make appointments, route calls, take messages and communicate sensitive information to and from doctors and patients

Educated in the variety of services offered and ability to communicate that information to potential patients while offering appointments to grow business

Managed billing, CPT coding, payment arrangements and completion of necessary forms for patients to gain proper coverage from their insurance

Provided secure and trusted deposit services for all doctors on staff, managed payroll for employees and maintained accounts payable and receivable. Medical Specialty Clinic March 1999 – April 2003

Greet patients of Oncology, Gastroenterology and Dermatology in a pleasing and courteous manner

Set up patient demographics in the computer and verify insurance PERSONAL ACHIEVEMENTS

Foster Resource Parent for the State of Tennessee from May 2003 through September 2005 to provide a loving home to 3 teenagers in addition to my own 2 children.

MARY BETH ECKER

260 Chapel Hill Road Milan, TN 38358 731-***-**** ad5wgh@r.postjobfree.com MBE

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