Customer Service Specialist

Javier Montanez

***-** **** ******

Queens, NY **356

Tel. 347-***-****

ad5wf0@r.postjobfree.com

Nationality:

American. Available to work immediately in USA and Germany.

Professional Experience:

2007-Oct 2010 Auto Europe GmbH, Munich, Germany- team leader agent, reservation department.

Represented a nine-person team in the reception and verification of hundreds of car rental reservations mainly from Spain, Scandinavia and other European countries on a daily basis. Coordination of last minute and special bookings request. Communication with customers on the phone and through other communication channels.

2000-2006 Restaurant Associates, New York City - staff member at The Metropolitan.

Museum of Art dining and special events area. Trained to serve a

diverse variety of guest, from regular visitors to high-profile personalities

(including, but not limited to celebrities, CEO’s, public figures and

head of states).

1993-2000 Restaurant Associates, New York City- Head of Catering Staff at Sony Music Headquarters. Control and coordination of every coorporate dining operations for many of the record labels owned by Sony BMG.

Leaded groups of temporary employees composed with professionals, students and journey men and women.

Support and close communication with chef and managers.

Education and further training:

2006-2007 THE EUROPEAN LANGUAGE CERTIFICATE OF GERMAN LANGUAGE. Munich

May 2007. Awarded after completion of intensive course of German language course.

2004-2005 HUDSON COUNTY SCHOOL OF TECHNOLOGY. North Bergen, NJ June 2005 Certificate of Completion of instruction in the area of Web Page Desing.

2002-2004 LA GUARDIA COMMUNITY COLLEGE, LONG ISLAND CITY, NY

Computer science studies. 25 academic credits completed

1983-1989 SAN AGUSTIN HIGH SCHOOL, Ecuador 1989. Diploma of completion in the degree of Physical Mathematics with the grade of 8.0 (10= best, 5= worst).

Languages:

Spanish-Native speaker

English-Advance and fluent

German-Intermediate

Skills:

Microsoft Office, HTML, Dreamwaiver, Internet browser.

Hobbies and Interest:

Sports, travel, photography, reading.

References:

Further references are available on request.

Contact this candidate