Customer Service Los Angeles

LIRSHIGA PAKEERATHAN

ad5wev@r.postjobfree.com +1-323-***-**** Los Angeles, CA 90005 https://www.linkedin.com/in/lirshiga-p Summary

I love to dive into customer problems and solve them with present day innovation. I have extensive experience in Business Administrative & Customer Service with over of 8 years of involvement and demonstrated history of taking care of high- pressure circumstances. This opportunity has led me to personal growth and a deep sense of satisfaction and achievement as well as providing a deeper understanding of the customer service. I have the necessary character to deliver competency and reliability to the any team of an organization. I can ensure that all reporting requirements are delivered to meet the timeline in an accurate and presentable format. Expert in service-oriented resolution with previous experience supporting and troubleshooting customers in the technology and financial service sectors. Skills

• Customer Service & Satisfaction

• Facilitation & Conflict Resolution

• CRM

• Data analysis

• Empathetic & Courteous

• Organized & Detail-oriented.

• Positive Mindset

• Microsoft Excel

• Strong knowledge of Scrum and Agile

• Technical & Time Management

• Problem-Solving

• Strong Communication

• Leadership & Coaching

Experience

AND Sportswear INC Los Angles,

California

Business Administrative & Customer

Service

06/2023 - Current

• Provides day-to-day administrative support to the Director and team.

• Customer service & Phone Answering make an inquiry.

• Make an order and preparing invoices.

• Sales and Cash handling

• Good Communication with team & work together

• Shipping process

• Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines.

• Using JIRA tool in collaboration with Agile frameworks to track team's progress while aligning the team's efforts to their goal and optimizing delivery.

• Possess excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.

• Processed POS transactions including cash and credit purchases or refunds.

Home Bush Medical and Dental Centre

Sydney, Australia

Dental Admin & Assistant

06/2020 - 12/2022

• Greet patients when they arrive at the dentist's office & Preparing patients for dental treatment by welcoming, comforting, seating, and draping patients.

• Schedule appointments for patients,maintain patient accounts and records &Confirm appointments with patients via phone or email.

• Preparing treatment room & sterilize patient dental instruments. Archies Café Sydney, Australia

Customer Service Representative

04/2019 - 05/2020

• Communicated with the customer, understood their needs, and collected the orders.

• Resolved customer queries and promote long-term loyalty.

• Maintained customer satisfaction with timely table check-ins to assess drinks or other needs.

• Restocked the counter and order supplies before, during, and after service hours and took detailed inventory notes to maintain the flow of the orders.

• Processed POS transactions including cash and credit purchases or refunds.

Nation Trust Bank PLC Colombo, Sri

Lanka

Banking and Sales

08/2016 - 12/2018

• Process deposits, withdrawals, and other banking transactions for numerous customers and open and close accounts as required for members or clients.

• Answering the telephone and dealing with incoming phone calls

• Sales & marketing banking products

• Process standard teller transactions for customers including servicing client accounts accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash withdrawals handling night deposits and correcting discrepancies, and ordering office stationery when stocks are low.

Education and Training

International American University - LA

Master of Business Administration: Management Information System 04/2024

Torrens University - Australia

Bachelor of Business Information System

08/2021

BCAS Campus - Sri Lanka

Higher National Diploma: Business Management

03/2018

IBSL - Sri Lanka

Intermediate: Applied Banking and Finance

04/2017

ESOFT Campus - Sri Lanka

Diploma: IT

12/2015

Methodologies And Tools

• Methodologies & Agile Frameworks Waterfall, Agile, Scrum, Kanban, SAFe, PSM I

• Work Management Tools: JIRA/Confluence,, MS Office(Word, Excel, PowerPoint) Visual Studio,

• Communication Tools: WebEx, MS Teams, Skype, Google meets, Zoom, Slack

• Technical Tools: Linux, Windows, Cisco,AWS

• Databases: Oracle, MariaDB, PostgreSQL, and MS SQL Reference

References available upon request.

Contact this candidate