Customer Service Social Media
Resume:
Nalexus Palmer
Saginaw, MI *****
ad5wes@r.postjobfree.com
Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in customer service & hospitality. Motivated professional exhibiting strength in critical thinking and problem solving. With 10 years of progressive experience in the field who is highly organized, detail-oriented and reliable. Maintaining a focus on accuracy and delivers courteous service at all times.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Coordinator/Recruiter
Express Employment Professionals - Roseville, MI
June 2021 to December 2023
• Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
• Scheduled interviews for recruiters.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel as the office’s point of contact.
• Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs.
• Created and implemented office management procedures that improved training efficiency, team productivity, and accuracy.
• Used Q4 software and Microsoft office to enter and maintain departmental records in the company database.
• Assisted company on social media pages for the promotion of their businesses. Resulting in 58% increase in interviews at the office.
• Was in charge of new employee orientation and scheduling.
• Conducted thorough background checks using OTIS.Gov and Odyssey.
• Planned and oversaw new employee HIPAA and OSHA training.
• Used social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Each employee was informed about all human resources policies, procedures, laws, standards, and regulations.
Key Holder/Sales Associate
Bath & Body Works - Sterling Heights, MI
August 2018 to August 2022
• Customer returns were accepted and processed by me.
• Checked transactions for possible fraud.
• Was in charge of answering questions and resolving issues
• Was in charge of training and mentoring new employees.
• Managed inventory and stock levels in collaboration with the purchasing and receiving departments.
• Delegated daily tasks to over 10 employees to provide development opportunities.
• Began service consultations by asking open-ended questions to learn about customers personal preferences and needs.
• Restocked shelves by opening inventory boxes.
• Reduced shrink 4% and increased sales 18% in a year through better product knowledge and finding target audience.
• Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store 5 times per week.
• Organized warehouse and backroom spaces by loading and unloading merchandise from trucks.
• Provided management with sales feedback in order to address concerns raised in sales reports.
• Improved customer service by projecting a friendly and knowledgeable attitude.
• Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
• Dealt with incidents involving safety and loss prevention
• Used upselling techniques and offered product and service consultations.
• Consistently met and exceeded upselling and credit card sign up targets.
• Lifting 50 Lbs & Warehouse Stocking
• Loading & Unloading
• Packaging Merchandise & Unpacking
Call Center Representative
MedData - Farmington, MI
February 2015 to March 2018
• Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
• Used email and the phone to communicate effectively with staff, patients, and insurance companies.
• Answered an average of 40 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
• Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
• Printed and reviewed the monthly patient aging report, as well as collecting past-due payments.
• Created and submitted invoices according to pre-determined financial schedules
• Kept track of outstanding invoices and assisted with collections.
• Entered invoices that needed to be paid as well as amounts that were disbursed via check. electronic transfer, or bank draft.
• Was in charge of collecting unpaid bills from debtors estates.
• Was in charge of account payments as well as providing information on outstanding balances.
• Carefully assessed and confirmed benefits and eligibility.
• Processed payments over the phone and in person with a focus on accuracy and efficiency.
• Payments from insurance companies were posted and adjusted.
• Investigated CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Completed all necessary claim paperwork, documentation, and system entry with precision. Education
High school diploma
Carrollton High School - Saginaw, MI
2011 to June 2014
Skills
• Serving
• Restaurant experience
• Cash register
• Customer service
• Microsoft Excel
• Cash handling
• Recruiting
• Human resources
• Communication skills
• Basic math
• Warehouse experience
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