Customer Support Specialist
Resume:
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ad5wek@r.postjobfree.com
Room # 119, Spain T-06,
International City, Dubai, UAE
Open for remote work
https://www.linkedin.com/in/
bilawal-shah-903276143
EDUCATION
CMA (Certified Management
Accountant) USA
School of Business and
Management, Islamabad,
Pakistan, 2018 - Current
MBA (Master of Business
Administration)
SZABIST, Islamabad, Pakistan,
May 2014 - May 2016
Bachelor of Business
Administration
SZABIST, Islamabad, Pakistan,
September 2009 - September
2013
Intermediate of Commerce
Rawalpindi College of
Commerce, Rawalpindi,
Pakistan, June 2007 - June
2009
Secondary School
Hira Secondary School,
Rawalpindi, Pakistan, May
BILAWAL SHAH
PROFESSIONAL SUMMARY
Dedicated and empathetic customer support specialist with year of experience in providing exceptional service to clients. Proficient in resolving customer inquiries and issues promptly, resulting in high levels of satisfaction. Seeking to leverage strong communication skills and problem- solving abilities in a dynamic customer support role. WORK HISTORY
August 2023 - May 2024
Hazir Delivery Services - Customer Support Specialist, Dubai, UAE
Responded to customer inquiries via phone, email, and live chat, addressing issues promptly and effectively.
Resolved escalated customer complaints and issues, ensuring high levels of satisfaction and retention.
Collaborated with cross-functional teams to identify and implement process improvements, resulting in enhanced customer experiences.
Conducted training sessions for new hires to ensure consistent delivery of excellent customer support services.
Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
March 2019 - November 2019
Digital Auditing Advisory & Consultancy Services - Accounts Officer, Islamabad, Pakistan
Process accounts payable and receivable and reporting thereof
Utilize database software to organize financial account information
Handle account inquiries from internal and external sources
Make regular contact with clients to ensure payment
Recording of financial transaction into accounting software
Generate financial reports for management review.
Managed assigned accounts and monitored payment status to reduce past-due payments.
Improved overall process for year-end inventory audits.
Mitigated accounting risks through by identifying and improving process inefficiencies.
February 2017 - February 2019
KKC Pvt Ltd - Accounts & Operations Officer, Islamabad, Pakistan
Preparing reports for management regarding the status of ongoing projects or capital expenditures
Assist in preparation of financial statements such as profit and loss statements and balance sheets
Creating computerized spreadsheets to organize data in order to track performance over time
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2005 - May 2007
LANGUAGES
English
Advanced
Pashto
Native
Urdu
Fluent
Punjabi
Fluent
Analyzing financial transactions to ensure compliance with accounting standards
Creating reports that track
Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
Supported continuing development of staff by coordinating and planning training courses.
Reduced costs and improved operations by analysing processes and customer feedback.
Led site operations team to deliver on KPI targets with consistency. SKILLS
Problem Solving
Data Analysis
Critical Thinking
Communication Skill
GoToMeeting
Cost management
Open and clear communicator
Performance goals
INTERESTS
Book Reading, Tourism, Gym, Community Work, Outdoor Exercises, Adventure Sports, Games, Movies,
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Contact this candidate