Administrative Assistant Customer Service

Resume for

Carolyn Moriyama

808-***-****

WORK EXPERIENCE

Member Advocacy and Appeals Support Specialist II

HMSA

*/**/****-*/**/2022

1.Duties: Provide high level administrative and clerical support to Member Advocacy and Appeals department. Creates and maintains electronic files and hard copy paper files; maintains and tracks department cases and files. Update and maintain database for appeal cases and grievances.

2.Prepares materials for reviews (make copies, create case binders, coordinate mailing or electronic communications)

3.Provide phone support for the department

Claims Examiner

State of HI Dept of Labor and Industrial Relations

8/3/2020-12/31/2020

Duties: Call claimants and employers, determine eligibility for unemployment benefits, write correspondence and mail

Administrative Assistant

Insurance Agent Miles Moriyama

1/1/2010-7/1/2020

Duties: Customer service, fill out applications, generate quotes, issue policies, take in payments and process, process endorsements

Marketing Secretary

Hilton Hawaiian Village

Duties: Schedule appointments, maintain office supply inventory and ordering, schedule meetings, assist with marketing projects as needed

Office Assistant

Realty Group Inc.

Duties: Open and closing of the office, answer phone, design flyers

Sales/Administrative Assistant

Solid Gold Creations

Duties: Create price list using Excel, create flyer, sales, price labeling, customer service

EDUCATION

Bachelor Degree in Business Management

Hawaii Pacific University

Moanalua High School

Med-Assist School of Hawaii

Skills: Word, Excel, MS Publisher, MS Powerpoint, Outlook, 10 key, Copier, Fax Machine, Quickbooks

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