Customer Service Inventory Control
Resume:
Alejandro A. Mena
Davenport, FL 33896
ad5wd8@r.postjobfree.com
Professional Summary
Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly motivated and results-driven professional bringing extensive experience in distribution. Team player and natural leader with excellent communication skills. Motivated and successful at managing customs compliance, inventory control, customer service, and transportation logistics. Excellent problem-solving, analytical, and interpersonal skills.
EXPERIENCE
DRIVER/COURIER
08/2017 to Present
NEW YORK BLOOD CENTER
4501 VERNON BOULEVARD, LONG ISLAND CITY, NY 11101
Provides support for the setup and breaking down of mobile blood drives.
Transports and delivers blood and blood products from blood drives and hospitals in the Tri-State area.
Assist and provide customer service to clients, donors, and co-workers
Communicates all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
Submits all delivery documentation on time.
Completes essential maintenance, such as minor repairs, to keep the vehicle neat and running properly.
Operates delivery vehicles (Box Truck and Vans) under company safety policies and procedures.
Answer customer questions regarding delivery promptly and accurately.
Up to date with all SOP (Standard Operational Procedures)
Up to date with all DOT physicals.
Handles other related tasks as needed
DELIVERY DRIVER
09/2009 to 8/2017
KINRAY – 15235 10TH AVE. WHITESTONE NY 11357
Redirected shipments en route in response to customer requests.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
Picked products for specific routes according to pick sheets.
Tracked time spent on assignments each day for productivity reporting.
Picked up incoming stock and delivered materials to designated locations.
Divided cargo received by account number and intended location.
Enforced the on-time shipment of products to create exceptional customer experiences.
Transported deliveries locally and over the road.
Submitted all delivery documentation on time.
Completed essential maintenance, such as minor repairs to keep the vehicle neat and running properly.
Operated delivery vans under company safety policies and procedures.
Answered customer questions regarding delivery promptly and accurately.
Delivered products to dealer locations as scheduled and as requested.
Verified all dispatch instructions.
Transported liquid and packaged materials to and from specified destinations.
PACKAGE DRIVER
09/1989 to 02/2008
UNITED PARCEL SERVICE – 4605 56TH ROAD MASPETH NY 11377
Transported deliveries locally and over the road.
Managed discrepancy documentation for incoming shipments.
Submitted all delivery documentation on time.
Maintained a daily, legible DOT log book and submitted corresponding documents.
Reported all accidents, damage, and malfunctions involving company equipment to management.
Inspected the truck for defects and safe operating conditions before, during, and after trips.
Checked shipping papers to determine the nature of the load and checked for the presence of hazardous materials.
Answered customer questions regarding delivery promptly and accurately.
Loaded and unloaded freight to ensure safety and minimize the risk of damage and dangerous conditions.
Invoiced, collected monies due, and settled accounts each day.
Attended and participated in all driver safety meetings.
Verified all dispatch instructions.
Estimated weights, heights, and centers of balance to make precise placements.
Enforced the on-time shipment of products to create exceptional customer experiences.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and
supervisors.
Asked open-ended questions to assess customer needs.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
AVIATION MACHINIST MATE
11/1985 to 06/1989
U.S.NAVY – Virginia Beach, VA
Trained in the use of tear gas and explosives.
Operated and maintained communications equipment.
Expert in tactical and technical guidance.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Operated and maintained equipment in contaminated areas.
Recommended retransmission equipment employment based on capabilities of the equipment and the mission
requirements.
Coordinated integration of company weapons systems into those of adjacent platoons.
Guided and coordinated unit's force protection programs to meet fleet requirements.
Maintained 100% accountability of all assigned equipment worth more than $1M
Aided superiors in the planning, resourcing and execution of more than 100 mounted and dismounted
operations.
Reviewed disciplinary and other adverse actions and made recommendations.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Operated and maintained field communications equipment.
Placed explosives and performed mine-sweeping activities on land.
Identified and resolved equipment shortages.
Updated and filed supply records and forms.
Directed logistical training procedures in accordance with military regulations.
SKILLS
CDL Class C Drivers License
Safety-conscious
Trip planning
OSHA requirements knowledge
Excellent time management
DOT regulations Defensive driver training
HAZMAT training Fast learner
Hazardous Materials Endorsements Deadline-driven
Physically fit and agile Knowledge of state roads and highways
Basic mathematical aptitude
Commercial driving expertise
Computer-savvy
Excellent sense of direction
Trip Planning
Excellent time management
Defensive driver training
Fast learner
Dead-lines driving
Excellent knowledge of state roads and highways
EDUCATION
Flushing High School - 1985
Flushing, NY 11354
Diploma received
LANGUAGES
Fluent in Spanish and English
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