Customer Service Program Manager

AMY T. SHICK

*** ********* *****

Greensburg, PA 15601

724-***-**** (H)

412-***-**** (C)

******@*******.***

PROFESSIONAL PROFILE:

Dedicated professional with experience in providing customer service and problem solving. Years of assisting those in need in various environments.

KEY SKILLS:

Helping people achieve their goals and reach their full potential.

Multitasking while providing the best service. Impeccable need for detail and organization while prioritizing.

PROFESSIONAL EXPERIENCE:

Brookdale Senior Living

12/2017 - present

Lead Receptionist / Activity Assistant

Latrobe PA

Responsible for scheduling other receptionists, greet visitors while completely documenting into logbook, sort and deliver correspondences, filing, assist business office maintain accurate resident and employee files while following state guidelines. Plan and carry out resident activities in the absence of Activity Program Manager.

Innovative Endodontics

2008 - 2017

Dental Receptionist

Pittsburgh PA

Registered patients using PBS dental program. Maintained patients charts in accordance with HIPAA. Scheduled appointments. Verified all dental insurance. Analyzed, reconciled, and balanced daily accounting and productivity reports.

EDUCATION

Community College of Allegheny County 1992 - 1994

Associate of Science Degree - Social Work Technician

Addition work history available upon request

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