Help Desk Data Analyst
Resume:
Bryan Peng BP LinkedIn
Rego Park, NY ***** Cell: 917-***-**** : ad5wcf@r.postjobfree.com
Experience March 2003 - Present GroupM New York, NY Senior Partner, Systems Manager/Data Analyst Operations/Data manager for Direct Marketing TV/Print/Direct Mail/Direct Email/Direct Radio team. Supports buying and planning team members.
• Build Data visualization via Power BI DashBoard and excel API for client investment reporting.
• Act as technical advocate to deploying computers and setup server applications for our management program.
• Beta test all related programs to maximize productivity for the company and for our team.
• Optimize year end budget for upfront negotiation. Collect data and keep tracking of media investment.
• Troubleshoot computer related issues. Analyze response data to optimize commercial airing performance.
• Gather sensitive SFTP file and load API to Tableau and other data platforms.
• Manipulate XLSX/CSV/Text files and API for software specification layouts.
• Produce weekly, quarterly and annual reports for creative performance with Business Science modelling.
• Customize client reporting to optimize cost per spot and lead. Upload monthly buys to Donovan Database for Client billing.
• Provide a daily breakout of responses for a given week’s activity against individual spot airing.
• Provide software support for Core Media Systems.
• Maintain system upgrades and database maintenance for better performance.
• Train new hires on proprietary system, setup network printers and install MediaOcean Spectra OX and Core Media Systems.
• Work with clients on Telemarketing file layout and formatting of database files. Upload Nielson Ratings books for Cable Station ratings analysis.
August 2003 – March /2004 IIR New York, NY System Analyst Provide Help Desk support for Over 200 plus employees and 20 remote users via telephone and onsite support.
• Help Desk responsibilities include troubleshooting and maintenance services for desktop computing, networking, printers, laptops, scanners and PDA’s on-site, off-site and telephone, configuration and deployment of new and redistributed workstations. Network responsibilities include installing network connections and software including Internet applications, email, and managing shared resources.
• Email responsibilities include creating and managing e-mail accounts and list-servers.
• Administrative responsibilities include maintaining Help Desk call data, maintaining inventory data and other database records as required, researching and recommending hardware or software purchases. January 2001 – March 2003 PHD/Creative Media New York, NY Senior Systems Analyst Provide Help Desk support for over 100 employees including remote offices in Los Angeles and San Francisco.
• Help Desk responsibilities include troubleshooting and maintenance services for desktop computing, networking, printers, laptops, scanners and PDA’s on-site, off-site and telephone, configuration and deployment of new and redistributed workstations. Network responsibilities include installing network connections and software including Internet applications, email, and managing shared resources.
• Email responsibilities include creating and managing e-mail accounts and list-servers.
• Administrative responsibilities include maintaining Help Desk call data, maintaining inventory data and other database records as required, researching and recommending hardware or software purchases.
• Additional responsibilities include computer training for new hires, working closely with executives in finalizing new business pitches and technical support for presentations.
• Worked on projects including creating standard client image for new PCs, migration to Windows 2000 Professional, email migration from POP3 to MS Exchange and implementing a RightFax fax server. February 1999 – December 1999 HSBC Bank USA Brooklyn, NY Online Banking Specialist Provide technical Online Banking support via WWW internet banking for all customers that used internet banking.
• Provide tech level 2 supports on connectivity issues via Republic Online Banking, MS Money and Quicken Online.
• Provided training for new customers on how to utilize online banking software via the Internet with 128-bit Encryption to ensure Internet security.
• Troubleshoot modem connection problems when using MS Money and Quickens. September 1997 – February 1999 Chase Bank USA Hicksville, NY Online Banking Specialist Provide technical Online Banking support via proprietary software Chase Online banking with floppy disk install and WWW internet banking for all customers that used internet banking.
• Provide tech level 1 and 2 supports on connectivity issues via proprietary software Chase Online banking with 3.5 floppy disk installation.
• Troubleshoot modem connection problems with 56k Modem for program connectivities.
• Troubleshoot modem connection problems when using MS Money and Quickens to do banking. Computer Skills
Core Media-Systems – Direct Marketing Analyst Program, Direct Marketing Analyst Program, Microsoft Power BI, Power Automate, Google Analyst API, Tableau, All Windows OS, MacOS Support and Migration, GOTOAssist, Zoom, Quick Assist, Microsoft Office 365, TEAMS, Sharepoint, Telecommunication (punch blocks and T1 PBX), Norton Ghost, Cisco AnyConnect, Cisco Jabber, VNC, PC Anywhere, TNServer-VM/RDP/PAM, Dameware, QuickAssist, Citrx Server, BigFix,, WinSCP FTP client, RightFax Server and Client, RAS Modem Pool for dialup access to the network, Skype and OneDrive for Business, Crestron, IOS/Android phones phone setup and support. MediaOcean - PC Netpak, PC Spotpak, PC Printpak, Daisy, CM Viewer, Aura, Script Education September 1994 -August 1997 Bachelor of Science in Finance State University of New York College at Old Westbury Certification A+ Certification
Personal things to share about myself:
Parents coordinator for my kids swimming team/soccer coach/basketball coach. Started NY Urban league Basketball and Volleyball at Mindshare/GroupM 17 years ago with 2 league titles to show for. Snowboarding with family for winter sports.
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