Customer Service Lube Technician
Resume:
William Pope jr.
*** * ******* ** ******, Ca ****6
ad5wc7@r.postjobfree.com
OBJECTIVE
A career position within a progressive organization where there are opportunities for growth and advancement.
SKILLS
• Excellent written, oral and interpersonal communication skills.
• Works well independently with minimal or no supervision.
• Able to handle multiple assignments under high pressure and meet deadline schedules.
• Special talent for motivating people of all backgrounds.
• Microsoft Excel, Word, Power Point, Mac OS X, and Internet Explorer. STRENGTHS AND CHARACTERISTICS
• Highly organized, professional and dedicated worker with a positive attitude. EXPERIENCE
Dec 2017 – Current DHL eCommerce
• Mail Sorter
• DDU Runner (scanning labels from sacks before placing into Gaylord pallets, reprinting labels, loading/unloading once the trucks arrive at the dock)
• Preparation for the next shift (making labels and setting up Gaylord pallets) July 2014 – May 2017 Hard Rock Hotel & Casino
• Carpet Technician
• Floor Care
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April 2013 – April 2014 Pennzoil Oil Stop, Santa Rosa, CA Customer Service Lube Technician – Auto Shop
• Lube Technician
• Cashier
• Change and fill oil
• Operated Gear Boxes in
• Greeter
• Customer Service
October 2012 – April 2013 United State Postal Service, Richmond, CA Casual Mail Handler – Distribution Center
• Unloading and loading mail on the dock in a timely fashion.
• Assisting Forklift drivers with sorting mail for outbound and inbound stations.
• Assisting Mail Clerk with processing mail to di"erent locations in the center.
• Unloading trucks and dumping mail to di"erent branches for the USPS.
• Working numerous locations in the area.
• Making sure all mail gets processed and shipped out on time for departure. July 2010 – January 2012 Ron Allen Enterprise, Santa Rosa, CA Customer Service Representative – Call Center
• Assisted Inside Sales & New Membership Accounts.
• Handled customer complaints and billing discrepancies through high call volume.
• Retrieved inbound phone calls for invoice adjustments.
• Processed customer courtesy credits.
• Internal interaction with accounting sta" during research for credit resolution.
• Created an experience to encourage customers to remain using the membership.
• Educated members with cost e#ciency for using the products. September 2008 – January 2009 Big Lots, Santa Rosa, CA Recovery/Stock/Cashier
• Ensures cleanliness of grocery shelves, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping.
• Stocks grocery shelves; includes presentation of product, facing, filling, and organization of all product items as set by the Grocery Department schematics as well as ensuring tag and pricing accuracy.
• Examines the rotation of all grocery products paying particular attention to expired stock and discarding outdated or spoiled items.
• Responds positively to customer’s inquiries and assists customers with purchases, information and product selection; requires selling and cross selling of products. NO THANKS GET THE APP
• Receives, inspects, and logs products for accuracy of shipment, temperature, and quality. Monitors the point of purchase signs; ensures a variety of recipe cards, product coupons, promotional material, and information on complimentary foods.
• Requires operating and using equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks.
• Uses knowledge of scales and weight measures to accurately weigh and label products.
• Cuts and stacks cases for building grocery displays as well as price and mark merchandise.
• Participates in pre-inventory preparation; includes back stock and assuring tags match products.
• Sustains a high level of product knowledge and product preparation.
• Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
Education
August 2006 – May 2009
Santa Rosa Junior College, Santa Rosa, CA – Emphasis in Business Management August 2002 – June 2006
Desert Pines High School, Las Vegas, NV – High School Diploma REFERENCES
Cicily Hardison – Court Clerk Specialist III, Compton, CA – 310-***-**** Nikki Shallowhorn – Mail Handler, Los Angeles, CA – 424-***-**** Desiree Andy – Administration, Henderson, NV – 702-***-****
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