Project Management Program

JENNIFER DOCKHAM

ad5wc6@r.postjobfree.com 740-***-**** linkedin.com/in/jenniferdockham

Dynamic, results-oriented leader with 15 years of experience leading large-scale enterprise IT programs and projects. Expertise in project management, leadership, and technical acumen that drives success in dynamic IT environments leveraging proficiency in both waterfall and agile methodologies. Project Management – Program Management – Change Management – Leadership and Coaching – Strategic Planning Key skills include: Human Centered Design, User Experience (UX/UI), Digital & Data Transformations, Scrum, Kanban, Vendor Management. Agile, Waterfall, & Hybrid Methodologies, PMO, LEAN, ADKAR, PROSCI, Risk Management, Budget and Schedule Management, Digital Asset Management (DAM), SDLC. On Prem, Cloud, & Hybrid ERP transformations. AI/ML, Cloud Data Governance, Organizational Change Management, Conflict Resolution & Cross-Functional Consensus Building. Technical Portfolio: Sketch, Mockflow, Weebly, Prezi, Slack, SmartSheet, WalkMe, IBM Content Manager

(CMS), Salesforce, SAP, Oracle, Adobe InDesign, Microsoft Project, Microsoft Office Suite: Word, Excel, PowerPoint, OneNote, SharePoint, Publisher, Teams, PowerBI. Atlassian: Confluence, Jira, and remote work EXPERIENCE

Engage Media July 2023 – Present

Chief Executive Officer

Platform for original art, apparel, design, music, animation, media writing, editing, and production. American Chemical Society / ComResource, March 2021 – June 2023 Program Management, OCM Delivery Lead

Enterprise -level, digital enablement of business operations, change, and program management strategies. Deliver strategic planning and coaching to senior leadership (COO, CIO, CFO, & Sr. Director of HR) that drives improved project performance, aligns initiatives with business objectives, and improved consistency of delivery. Enterprise projects took a hiatus, 12/2022 – 3/2023 due to a new CEO.

• HR Learning Management System (LMS) upgrade from SAP SuccessFactors to Ultipro (UKG Pro). Resolve issues with vendor delivery of Adobe eCommerce (Magento) by refocusing user experience (UI/UX) to drive cross- functional system and business process best practices. Enhance transparency, fortify alignment between internal business, technology, and operations partners with external vendors, customers, and clients’ relationships that ensures enterprise alignment, uninterrupted support, and remediation for troubled projects

• Cultivate clear understanding of stakeholder’s needs, processes, lead planning, executing, strategy, identify gaps, and recommend solutions for highly complex projects and programs. Facilitate the transformation from “current state” to “desired state” with the analysis of impacts and learning needs to build team capabilities and foster knowledge sharing across IT project teams to drive continuous improvement (PMO, business owners, communications, training deliverables)

• Analysis of complex problems and offer innovative solutions through design testing, training, and organizational design strategies for a +100-person team implementing new e-commerce, user account, business systems, and processes (cross-functional communication, engagement, adoption strategies, tactics) to produce action

• Digital marketing campaign to launch new eCommerce platform and drive new acquisitions (email, social media, text, web, multimedia)

• Create a business value proposition process using customer data to drive business decisions and cultivate innovation and continuous improvement. Develop business case including return on investment, soft benefits, and regulatory issues / risks.

• Design enterprise change agent network (communications, organizational effectiveness, stakeholder engagement plans, guidance, best practices, learning materials) that produced an active community of practice State of Ohio, Department of Job & Family Services / g2o August 2020 – March 2021 Program Manager, Delivery Lead

Driving the phased, multi-year, redesign of OhioMeansJobs.com (OMJ) for State of Ohio executive leadership Governor Mike DeWine, Lt. Governor Jon Husted, and the Department of Job and Family Services (JFS). This digital platform gives companies doing business in Ohio access to top talent. It also provides job seekers and K-12 students with personal assessments and recommendations on careers that are highly matched to them. Multimillion-dollar, multiple-vendor effort resulted in a modern digital platform.

• Algorithm and data structure design, UX and UI delivery, information architecture, digital asset management

(DAM), content strategy, cloud data eco-system, data governance, API integration between multiple vendors.

• Manage, plan, and execute multi-year, phased program. Align objectives, scope, schedule, and budget evaluate business processes and uncover areas for improvement and waste elimination.

• Demonstrates expertise in evaluating, aligning, and integrating technical and business requirements to establish program frameworks (objectives, scope, schedule, and budget)

• Provide direction to cross functional project teams, identifying and mitigating risks, and providing recommendations to remediate issues using lean methodologies

• Design and deliver communications, training, and digital strategy for launch and ongoing user engagement

• User experience research, generative research, planning, executing, interviewing, usability testing, benchmarking, card sorts, workshops

State of Ohio Department of Administrative Services (DAS), InnovateOhio Platform/Advanced Technology Services

(ATS) July 2019 – July 2020

Program Manager, OCM, & UX Content Design Consultant Oversee quality assurance of UX, UI, and content in vendor projects for state agencies, boards, and commissions to enterprise-grade AWS cloud services, digital technology infrastructure, and digital marketing adoption strategies (email, web, social media)

• Deliver iterative CI/CD improvements, roadmaps, feature definition, technical functionality requirements, usability testing, digital asset management (DAM), ADA accessibility, identify gaps, and recommend innovative solutions for highly complex projects established a track record of resolving issues with troubled projects

• Organizational change management strategies, communications delivery, and training for multiple technology projects as well as on-going operations in a Dev/Ops environment (enterprise SaaS / PaaS) SSO & multi-factor identification, AI ML data sets being ingested into the state’s Microsoft Azure cloud data governance

• Interface with stakeholders to assess change impacts and learning needs. Create process documentation/workflows, knowledge articles, and self-service tools for teams impacted by change. Identify, develop, and deliver training

• Ensure impacted audiences are prepared for technology and business process changes (ADKAR, stakeholder analysis, change impact assessment, change readiness assessment, process improvements, automation capabilities, clearly defined end-to-end use cases, workflow modeling)

• Identify, monitor, evaluate: risks, issues, effectiveness, and adoption. Collaborate with Project Managers and Scrum Masters on meetings, daily scrum, program management reviews, preparing and publishing program management metrics, KPI’s, OKR’s, and reports

• Collaborate to analyze business requirements and system capabilities for delivery to internal and external stakeholders (architects, developers, testers, SMEs, Government Regulators, Independent Auditors/Assessors, Internal & External Auditors, Compliance, and Business Stakeholders, Ethics & Compliance, Enterprise Risk Management, Security & Privacy, 3rd Party)

• Data analytics and reporting for C-Suite executives including Governor Mike DeWine, regarding the State of Ohio’s response to the COVID-19 / Coronavirus pandemic - produce business requirements, KPI’s and translate into solution requirements.

• Evaluated digital user adoption and user onboarding tool vendors for state agency project needs (WalkMe, Intro.js, SAP Enable Now, Web Forms, Tableau) and successfully deal with ambiguous requirements to create solutions.

• UX design, data visualization, content strategy, content analysis, cloud data integrations, tableau dashboards for multiple State of Ohio websites and applications hosted on the InnovateOhio Platform: Children’s Initiatives, Ohio Children’s Trust Fund Reporting Tools, Bold Beginning, TechCred, & TopJobs, Ohio State School for the Blind, Ohio State School for the Deaf

Kemper Insurance / KForce, December 2022 – March 2023 Program Management, OCM Delivery Lead

Kemper has consolidated an organization through merger and acquisition over the last 50 years and has subsequently established data, information, and customer silos that hamper their ability to respond to a rapidly changing, high-risk US insurance market. After several years of trying to launch a modern data platform with a Big 4 consulting firm, they brought me in on a 3-month contract.

• Strategic change management and communications guidance for impacted lines of business. Develop strong relationships with product owners and business subject matter experts (SMEs). Provide strategic leadership to ensure improved project performance and drive consistent delivery.

• Designed and delivered a modern SharePoint site for the new user community, an adaptable OCM launch strategy including readiness, awareness, knowledge building, training, and reinforcement plan deliverables

• Advised data governance leadership on management best practices. Partner with and influence business units, technical, and data leads to understand and elaborate on artificial intelligence requirements and transitioning them into a comprehensive solution inclusive of business operations and user experience impacts (Snowflake, GenAI, Information Technology, Process Improvements, and Process Automation)

• Create a roadmap that delivers effective business engagement, communications, and learning deliverables

• Identify, monitor and evaluate: risks, issues, effectiveness, and adoption. Escalate, resolve, and recommendation mitigations when appropriate to strategically position multiple, concurrent initiatives for success. Report on progress, risk/issue management, and mitigation to senior executives J.P. Morgan Chase / TEK Systems, Columbus OH March 2019 – July 2019 Project Manager, Business Analyst

Driving multimillion-dollar, complex initiatives and Line of Business stakeholders in support of a 2BN dollar, North American technology infrastructure, data center investment for the firm. Developed and implemented project plans including scope, schedule, and resource allocation

• Utilized project management tools including MS Project and Jira for tracking progress

• Identify and resolve budget, scope, schedule challenges, functional impact analysis, change requests impacts, timelines, resources, scope, affected lines of business, and interdependent processes

• Anticipate and document in all phases of work from discovery through validation throughout the project and requirements lifecycle

• Drive and deliver status reports and progress updates that highlight project and program achievements, challenges, critical path, and lessons learned

L Brands, Columbus, OH August 2016 – January 2019

Program Manager, OCM Lead, & Senior Business Analyst Orchestrated the modernization of the Digital Platform at L Brands, focused on the people side of change for a 90MM, multi-year, Agile program portfolio to upgrade technology infrastructure and increase revenue. Deliver learning management and organizational effectiveness projects for human resources and legal compliance teams

• Produced comprehensive enterprise-wide data analytics, data visualization, reporting on investment, soft benefits, regulatory issues, risks for enterprise business owners and decision makers across multiple IT teams, including Infrastructure/Operations, Application Teams, IT Supplier Management, Enterprise Architecture, and Strategy & Portfolio Management

• Develop and implement creative solutions: global stores associates and manager training materials across multiple business functions and systems. Expertise in evaluating, aligning, and integrating technical and business requirements to establish program frameworks

• Identify and mitigate risks, provide recommendations to remediate issues, blockers for cross-functional teams through collaboration, adaptability, and flexibility in a fast-paced and dynamic environment

• Lead teams in understanding requirements and transitioning into a comprehensive solution. Identify cross- functional business processes, systems, and technology reporting requirements for Enterprise Analytics, Production & Sourcing, & Asset Protection through significant internal impact on data management

• Analyze requirements, drove the design and delivery of training programs, digital asset management (DAM), content, and communications. Conduct stakeholder analysis, change impact assessment, change readiness assessment, and change measurement for IT projects and programs including contributions to test plans, scripts, and support for user acceptance testing. Partner with the project managers & scrum masters in developing roadmaps, plans and requirements-based deliverables in partnership with product owners, business subject matter experts (SMEs). Identify, monitor and evaluate risks, issues, effectiveness, and adoption. Escalate, resolve, and recommendation mitigations when appropriate to strategically position multiple, concurrent initiatives for success executives, business, technology, support partners, and vendor teams comprised of over 400 full time employees (SharePoint, Atlassian: Confluence, JIRA)

• Orchestrated internal communications for 7 Agile projects for Victoria’s Secret Digital and the L Brands enterprise. Manage process documentation/workflows, job aids, and self-service guidance for impacted teams impacted by multiple enterprise SaaS projects (SAP, Python, R, SQL, Digital Pricing & Promotions engine, CRM, WalkMe, Salesforce, SAP, cloud data set conversion).

• Coordinate program management reviews, prepare and publish reports that highlight project and program achievements, challenges, critical path, and lessons learned

• Successfully developed and implemented OCM events & activities: all-hands meetings, team building, and appreciation events. Facilitated meetings and working sessions, as needed Engage Advising, New York, NY January 2014 – August 2016 Co-Founder, CEO

A boutique, independent firm dedicated to entrepreneurial leadership, technology projects and product development, digital marketing, & customer insights. Excel in highly ambiguous and unstructured environments. Secured new clients. Directed strategic planning for start-up firm founders and C-suite teams

• Counseled, coached executives to enhance competencies, drive innovation and continuous improvement for product marketing strategy, visual imagery, messaging, social presence, distribution channels, brand story development

• Developed clear understanding of stakeholder’s needs presentations, pitches, product and application launch strategies, Product Requirements Documents (PRDs), identify gaps, and recommend solutions for highly complex initiatives

• Driving solutions through user experience research, business case development, return on investment, benefits, risks for project, product launches. Ensure quality, project planning, control, and management. Manage multiple project scopes within technical, schedule, cost, and quality commitments

• Developed fluency in wireframe & digital media tools to develop and execute strategic initiatives intelligence (AI Athens Area Mediation, Athens, OH May 2014 – May 2016 Vice President, Board of Directors

Acted as counselor, adviser, and coach for the Executive Director driving internal organizational change and external communications initiatives B2B Business and pricing models.

• Elicit requirements and translate ambiguous requirements into solutions for internal and external stakeholders

• Full accountability for project, analytics, KPI’s, communications, engagement plans from concept through delivery (website redesign, newsletters, social strategy)

• Succeeded in increasing philanthropic campaign revenue by 20% for two consecutive years

• Created presentations and proposals to update brand image (Logos, communications, etc.) Ohio University, Athens, OH March 2008 – May 2016

Administrator & Project Manager, Office of the Bursar, 2013 - 2016 Developed an external communication system to screen and reply to stakeholder information requests.

• Guided multiple digital products from concept to launch, which increased efficiency by 50%

• Reduced departmental cost by doubling student enrollment in an account service in 2 academic years

• Initiated improvements to external marketing and communication (website re-vamp, video tutorials, brochures, email campaigns) yielding a significant reduction in consumer complaints.

• Identify, resolve scope, schedule challenges, prepare test plans, scripts, execute tests, support user acceptance testing, impact analysis, estimating the impact of change requests on timeline, budget, resources, scope, affected lines of business, develop team capabilities, fostering knowledge sharing across IT project teams to drive continuous improvement and ensure enterprise alignment and support

• Drive and deliver status reports and progress updates that highlight project and program achievements, challenges, critical path, and lessons learned. Support cross functional teams impacted by process changes and promote continuous improvement, lean thinking

Business Analyst & Project Manager, Facilities Management, 2011 – 2013 Coordinated complex property management in a fast-paced, time-sensitive environment

• Managed full-time and part-time employees (operations, schedules, training, hiring, corrective action)

• Financial oversight of a $5M utilities budget. Created reports and documents for executive teams,educational presentations (including posters, flyers, and email campaigns) that decreased vandalism by 15% in 1 academic year saving the department $150,000.

• Possesses strong abilities in project planning, control, and management, adept at managing multiple project scopes within technical, schedule, cost, and quality commitments operations objectives, user requirements, and business needs

• Generated training manuals, +2,000 AP style press releases, and developed crisis communication plans (Word, PowerPoint, Publisher, Project, Excel, Outlook) (Oracle, SAP, TMA)

• Research, document, analyze, requirements, business processes, and systems through all phases of the project lifecycle. Delivering projects that resulted in a 25% reduction in complaints. Identified project risks, scope, schedule, and communication

• Designed change readiness (OCM) presentations, trained +500 employees, 25 supervisors, and cross functional management teams to increase efficiency in multiple initiatives by 25% or better

• Partnered with HR and cross functional business leaders to decrease employee absenteeism by 15% . Tailor messages that reach different audiences and levels through robust communication, presentation, and facilitation skills

big picture. Resilience and adaptability in the face of challenges. Collaborative spirit and a passion for driving positive change. EDUCATION

Coursework completed toward Master of Arts (MA), Organizational Communication Ohio University, Athens, OH

3.89 GPA, 24/30 credit hours

Bachelor of Science (BS), Biology, Crown College, St. Bonifacius, MN PROFESSIONAL DEVELOPMENT

PROSCI Methodology Application Program (MAPS), 2022 MIT Technology Review Global Panelist, 2020

Predictive Analytics Essentials Training for Executives, 2020 IBM Enterprise Design Thinking – Team Essentials for AI, 2020 IBM Enterprise Design Thinking Practitioner, 2020

Organizational Conflict Resolution & Mediation, 2014 Freelance Website & Application Design, 2014 - Present Project Management, 2013

Project Management Institute (PMI). Eligible to sit for Project Management Professional (PMP) certification Disney Customer Service for Higher Ed. Professionals, 2012 ACCOLADES

Scripps Innovation Challenge, Mashable Prize Winner, Researched, created and presented a technology innovation for social and media content, 2016

Start Up Weekend, First Prize Winner, Green, B2B innovation for solar panel installation, 2016 Celebrate Women Conference, Presented research paper, 2015

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