Data Entry Customer Service

CATHERINE MORI LLO

718-***-**** ad5wc3@r.postjobfree.com Southington CT

PROFESSIONAL EXPERIENCE

Assistant Manager/ Admin Specialist May 2023 - Present Artemis Wax

● Processed invoices for the company, collecting payments from customers

● Recommended and upsold packages to maximize sales and meet quotas

● Utilized database to schedule existing and future appointment while providing excellent customer service

● Collaborated with team members to achieve sales target and enhance overall experience

● Assisted with opening and closing procedures as needed while participating in store merchandising and inventory management.

Implementation Advisor-Global Banking Operations (Contract) April 2022- November 2022 Bank of America

● Implement new fulfillment products and treasury services- receive up to 5 packages a day implementing each product per request

● Add, modify, and delete services & products for clients; per sales request

● Attend Meetings weekly with team and managers to discuss updates and assign packages with implementation forms detailing clients products for their company

● Communicate with sales team, clients, and managers through email and telephone to ensure the entire process is finalized efficiently.

● Ensures familiarity with client implementations and kept track of all documents and implementation activities

● Executes the agreed treasury services & communicate with sales and client throughout the implementation process

● Organize and oversaw client account information & legal documents via several different software applications

● Send legal documents through email & docusign to the client when needed for adding, modifying, or deleting service. Data Entry Specialist (Contract) January 2022- March 2022 Santander Bank

● Daily morning meetings with the leadership team. Worked closely with the HR department communicating via teams and email.

● Obtained a caseload of employees who tested positive, reviewed each case, communicated with the leadership team to give an update on health and safety procedures needed for Santander Banks in New England.

● Demonstrated ability to learn and maintain policies and procedures. High level of urgency, organization, and data entry . Community Health Worker November 2020 – January 2022 Hispanic Health Council, Risk Reduction Unit / Hartford, Connecticut

● Conducted community outreach to facilitate a safe space for individuals to share their experiences pertaining to the covid-19 vaccine and identified concerns surrounding the vaccine.

● Collected data for the city of Hartford about vaccinated and non-vaccinated individuals, facilitated data entry to aid the creation of creative documents (flyers, presentations, etc)

● Involved in the development of covid-19 vaccination clinics for the community of Hartford by onboarding new patients, creating appointments, managing follow up vaccination treatment, inputting patients into excel and VAMS while obtaining a caseload.

● Created marketing content for the community and various healthcare organizations about information surrounding the coronavirus and the Covid-19 pandemic.

Guest Sales Associate August 2020 – June 2021

European Wax Center / Windsor, Connecticut

● Utilized databases to schedule/ change appointments for existing and future customers

● Demonstrated unwavering commitment to customer service through telephone delegations and in-store requests with customers and employees

● Fostered a sustainable network of customers by leveraging strong listening and closing skills, resulted in being the topped ranked 4% sellers throughout the US

Student Support Specialist September 2017 – June 2020 Americorps / Springfield, MA

● Provided personal counseling and academic mentorship for school age students (middle school – high school) through 1-on-1 guidance, academic support, and team leadership

● Upheld responsibilities as a mandated reported by reporting to the school counselor, support specialist, updating timesheets, and completing reading logs for students

● Successfully completed 900 hours of work including community service projects each year EDUCATION

Bachelors of Science August 2016 - May 2020

Major: Criminal Justice & Sociology

Minor: Psychology

Concentration: Social Work

Springfield College

SKILLS

● Office Suite: Microsoft Office (PowerPoint – Word – Excel – Teams) – Google Suite

● Creative: Content Creation – Social Media Advertisement – Event Planning

● Software: Zenoiti – Milennium – Canva – Adobe Photoshop, Bronze Vision, BOSS

● Industry: Digital Marketing – Non-Profit – Data Analytics – Community Outreach- VAMS PROFESSIONAL DEVELOPMENT

Certificate from Mayor 2022

Community Health Worker (COVID Support)

Manager

The Third Entertainment: DJ AV

Criminal Justice National Honor Society

Springfield College

Student Society for Bridging Diversity (Served on E-Board) Springfield College

LANGUAGES

Bilingual: Fluent in English and Spanish

Contact this candidate