Team Member High School

Tyrone Joseph V. Boteja

Blk *T Lot **, P* Holiday Homes subdivision,

City of San Pedro, Laguna

+639*********

ad5wbw@r.postjobfree.com

A Bachelor of Science in Architecture, College

Degree from Mapua-Malayan Colleges Laguna and

15 months of working experience as a customer

support, Result-driven skills with proven

development for continuous BPO experience.

Experienced in determining most available solution for handling a customer concern.

Personal Data

Age: 25

Birthday: May 27, 1998

Place of Birth: Manila

Civil Status: Single

Religion: Roman Catholic

English

Tagalog

Educational Background

BS Architecture - 2014-2020

Mapua-Malayan Colleges Laguna

Pulo-Diezmo Road, Cabuyao, Laguna

Languages

College

Sto. Niño Montessori of Academic Excellence

JC Building, Magsaysay Ave., Magsaysay, San Pedro, Laguna Batch 2013-2014

Junior High School

Work Experience

Team Member

Concentrix - 2023. 15mos.

Helping customers via blended support

• Buying and Selling Basics

• Cancelling orders

• An item that hasn’t arrived.

• Returning an item for a refund.

• Managing returns, missing items and refunds for Sellers

• Handling Payment Disputes for Buyers and Sellers via email Kenny Rogers - 2017. 5mos.

- Assisting the guests needs

- Greeting them in the front door whenever they enter and exit the venue

- Taking the guests order

Advisor I

Mandarin Chinese

Excellent Communication Skills

Excellent Written Skills

Good Personal Presentation Skills

Good Memory

Flexibility and Reliability

To be diplomatic and patient when dealing

with complaints

Time Management

Self-confidence

Trustworthy

Excellent Computer Skills

Skills

Character References

Concentrix Alabang - Team Coach

Cell #: 099********

Sherilyn Dela Isla

Rose Anne Capucino

Concentrix Alabang - RTA

Cell #: 094********

Pauline Gomez

Concentrix Alabang - Advisor I

Cell #: 099********

Achievements

Top 1 Teammate at eBay MedEsc Wave 69 Training

Contact this candidate