Data Entry Travel Agent
Resume:
Ronn P. Forniglia
*************@*****.***
Profile
Twelve years in sales, fourteen years in the travel industry, five years in warehouse shipping/receiving, and three years in retail, combine for a strong and unique skill set. Skills and Certifications
Excellent customer relationship and sales skills; company record for one-shotters (customer signed contract on the spot)
Airlines Reporting Corporation Report (ARC) – Certified Experience with Microsoft Word, Excel, Outlook, and Sabre, Apollo, and Trams systems Forklift operation – OSHA Certified
Employment History
Sales Representative, 2012 – Present
Authentic Plaster and Tile, Dallas, TX
In-person sales at customers’ homes for residential pool renovations including plaster and tile as well as benches, fountains, etc. Assess the current situation, take measurements, assist the customer in making choices, and then calculate and write-up bid. Address all questions the customer may have. Liaison between customer and work crew during the project and make sure all funds due are collected.
Accounting Specialist/ARC Manager, 2005-2011
Campbell Resources, Ltd, Dallas, TX
Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Accounting Specialist/ARC Manager, 2002-2005
Canyon Creek Travel, Richardson, TX
Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Accounting Specialist/ARC Assistant, 1997-2001
World Travel BTI, Dallas, TX
Duties included the ARC report, weekly individual client reports, ticket stock, client and travel agent resolutions, debits, voids, exchanges, refunds, faxing and data entry. Glazier Apprentice, 1995-1997
Nor-Tex Glass, Rowlett, TX
Duties included building storefronts and installing glass for new and existing businesses, measurements and precision cutting, and establishing and maintaining successful relationships with both contractors and clients.
Warehouse Shipping Manager, 1994-1995
Appleton Electric, Garland, TX
Duties included shipping and receiving, pulling orders and back-orders, stocking and managing inventory, and operating the forklift.
Receiving Manager, 1992-1994
Fijitsu, Richardson, TX
Duties included receiving, labeling, stocking and managing inventory, and operating the forklift. Shipping and Will-Call Manager, 1990-1992
Carroll Co., Garland, TX
Duties included shipping, inventory, customer service, and forklift operation. Assistant Manager, 1987-1990
Chess King, Lubbock, TX
Duties included selling men’s designer clothing, cashier, scheduling employees and time logs, hiring and firing, reconciling weekly statements and creating reports, customer service, receiving and stocking merchandise.
Education
Travel Agent Training, 1996
Travel University, Online
Glazier Training, 1995
Northlake Community College, Irving, TX
High School, 1986
L.V. Berkner High School, Richardson, TX
*References available upon request
August 2023
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