Customer Service Data Entry

ROBERT BESS

**** *******, ********, **********, *****, US • 682-***-**** • ad5wb0@r.postjobfree.com

Dedicated to achieving established targets and team goals and has a track record of success. Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.

Strong interpersonal skills

MS Office Suite

POS systems expert

Training development aptitude

Strong interpersonal skills

Good communication skills

Consistently meets sales goals

Claims analysis

Motivated team player

Business Strategy

Business - Associate of Arts - 1991

Foothill College - Los Altos Hills, CA

Customer Service Specialist - June, 2019 to Present Ajilon / Express Staffing - Stockton, CA

Provide courteous and friendly support to callers and visitors as the first face of the organization

Stock supplies and other office accouterments

Perform data entry and all administrative task

Fraud and Billing Specialist - March, 2016 to March, 2019 Bank of America - Dallas, TX

Responsible for managing, monitoring and coordinating fraud risk Management projects for credit and debit card products Reviewed analyzed and identified indicators of potential money laundering or tourist financing activity from information sources such a surveillance / monitoring alerts open media reports and internal referrals

Documented AML review results and prepared Suspicious Activity Reports

Office Administrator - March, 2014 to March, 2015

Ajilon - San Francisco, CA

Performed reception duties including answering and directing callers, managing visitors logs, and sorting and delivering mail Inventory management of office supplies and accoutrements Catering set up / break down

Office move support, packing and packing boxes, and set up/break down office equipment

Professional Summary

Skills

Education

Work History

ECS Supervisor - January, 2005 to March, 2014

Bank of America - San Francisco, CA

Supervised team of 10 customer service representatives Handle escalated high-risk calls Resolution of fraud claims Monthly reporting on all employees including metrics and coaching opportunities

Conducted training on fraud risk review & related issues Managed customer awareness programs

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