Property Manager Customer Service

Jennifer Boyd

Pinnacle, NC

Authorized to work in the US for any employer

Work Experience

Manager

Kickers Bar - Mount Airy, NC

March 2023 to Present

I am responsible for opening and closing of business. I am the one that finds suitable employees to cover shifts. I do the schedule and order the products needed to run the business. I count money at end of shift and make sure there is adequate money to start the next shift. I meet with all the vendors that bring products. I am also in charge of making the schedule each week. Manager Customer Service

Vanishing Point Bar And Grille - Mount Airy, NC

September 2014 to March 2023

• Completed documentation and logs each day and generated weekly reports detailing activities.

• Coordinated department schedules to maximize coverage during peak hours.

• Directed training of new team members and monitored each to promote productivity, accuracy and friendly service.

• Responded to customer requests with friendly, knowledgeable service and support.

• Handled various accounting transactions.

• Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Trained and directed several new hires during department orientations.

• Maintained friendly and professional customer interactions.

• Met with clients to generate new business and negotiate contracts. Property Manager

Wynnefield Properties - Winston-Salem, NC

October 2020 to July 2022

1. As Property Manager, I leased up 52 units and am responsible for day to day operations. 2. I enter rent into our system and also enter deposits into the bank. I work with Section 8 and other programs to get lower income housing into our income restricted property going by state guidelines. 3. I am responsible for making sure work orders are taken care of by the maintenance worker. 4. Responsible for solving problems between tenants and listening to complaints and helping resolve them in a timely manner.

5. I am responsible for putting out late notices and trying to collect on late rents. I am capable of making decisions on my own without a lot of handling from corporate except through emails. House Cleaner

Self Employed - Mount Airy, NC

July 2010 to January 2015

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.

• Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.

• Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.

• Displayed absolute discretion at handling confidential information.

• Consistently received positive feedback from guests on performance reviews.

• Identified needs and coordinated plans for travel and out-of-town functions. Waitress

Libby Hill Seafood Inc - Mount Airy, NC

March 2012 to June 2014

• Followed checklists for shift start and end to help with smooth transitions.

• Demonstrated genuine hospitality while greeting and establishing rapport with guests.

• Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

• Verified cash drawer against the day's receipts.

• Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager.

• Answered telephones and completed financial transactions for other team members.

• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

• Assisted with guest inquiries, take-out orders and restaurant cleanliness.

• Resolved guest complaints quickly and efficiently. Office Secretary

Kingswell Home Mortgage - Yadkinville, NC

February 2003 to July 2004

• Oversaw inventory and office supply purchases.

• Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.

• Typed and compiled documents, answered phones and completed paperwork for the office.

• Assumed general clerical tasks independently as well as under guidance.

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Education

GED in Technology, and Medical Office Systems Technology Surry Community College - Dobson, NC

1993

Skills

• Customer service

• Data entry

• Customer relations

• Due diligence

• Time management

• Employee relations

• Detail-oriented

• Goal-oriented

• Troubleshooting

• Customer Care

• Customer Support

• CSR

• Section 8

• Property Management

• Multi-line Phone Systems

• Property Leasing

• Fair Housing Regulations

• Payroll

• Office Management

• Microsoft Outlook

• Contract Negotiation

• Accounting

• Microsoft Excel

• Accounts Payable

• Residential Cleaning

• Proofreading

• Event Planning

• Communication skills

• Typing

• Microsoft Office

• Computer skills

• Budgeting

• Conflict Management

• Management

• Property management

• Customer service

• Section 8

• Hospitality

• Fair Housing regulations

• Cash handling

• Typing

• Accounting

• QuickBooks

• Accounts payable

• Budgeting

• Payroll

• Clerical experience

• Office management

• Bartending

• Conflict management

• Front desk

• Organizational skills

• Computer skills

• Communication skills

• Cash register

• Leadership

• Management

• Sales

• Microsoft Excel

• Microsoft Outlook

• Property leasing

• Proofreading

• Marketing

• Restaurant experience

• Serving

• Accounts receivable

• Landlord-tenant law

• ARM

• Microsoft Word

• Administrative Experience

Certifications and Licenses

Public Notary

April 2022 to Present

Property Management Training

November 2021 to Present

This is a 3 day course given by North Carolina Housing and Finance DHHS Targeting-Key Program

June 2021 to Present

This is a 3 hour course given on the DHHS Targeting-Key Program for North Carolina. It was held on Microsoft Teams- Webinar

Driver's License

Assessments

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient June 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Written communication — Proficient

February 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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