Customer Service Assistant Manager
Resume:
Samatha Yonlisky
Accomplished Assistant Manager with in-depth experience consistently rising
through ranks. Well-versed in sales, personal management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse customer service environments.
300 Opp Ave
Andalusia, AL 36420
*****************@*****.***
EXPERIENCE
Walmart, Andalusia, AL — Coach (Assistant Store Manager) January 2022 - PRESENT
● Boosted customer satisfaction by providing exceptional service and addressing concerns properly
● Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
● Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices
● Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
● Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers
● Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
● Walked through store areas to identify and proactively resolve issues negatively impacting operations
Dominos, Enterprise, AL — Delivery Driver Manager
June 2020 - January 2022
● Improved customer satisfaction by ensuring timely and accurate deliveries of products
● Enhanced delivery efficiency by optimizing routes us ping GPS navigation and mapping tools
● Increased repeat business through excellent customer service and prompt resolution of any issues or concern
● Maintained upbeat, positive attitude in busy, customer-focused environment
Hungry Howies, Enterprise, AL — Manager
May 2018 - June 2020
● Increased team productivity by implementing streamlined processes and effective communication strategies
● Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
● Developed a strong store culture focused on employee engagement, collaboration, and continuous learning opportunities
White Oak Ale House, Enterprise, AL — Hostess/Line Cook November 2015 - August 2017
● Implemented table-rotation system for optimal server workload distribution, resulting in improved service quality
● Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure SKILLS
Records Management
Store Organization
Business Development
Department Oversight
Customer Relations
Strategic Merchandising
● Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
● Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste
● Assisted in inventory management by accurately tracking supplies and placing orders as needed
EDUCATION
Troy University, Troy, AL — Bachelors of Science
June 2020 - March 2022
● Bachelors of Science
Major in Business and Psychology
Minor in Allied Health
Wallace Community College, Dothan, AL
August 2018 - June 2020
● Completed General Education courses
University of South Alabama, Mobile, AL
August 2017 - May 2018
● Completed two semesters before moving back home to determine what degree was truly desired
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