Customer Service Tech

Alicia Ellington

**** **** **, *** ***, Sioux City, IA 51105 702-***-**** ******.******@*****.***

Education

International Business Ashford University

GPA: 3.34 October 2013-2014

Travel and Tourism Lincoln School of Commerce

August 1997-July 1998

Experience

Ttec April 2018-February 2024

Customer Service Tech: Trainer

Convergys October 2012-2018

Customer Service Tech: Answer phone calls and help troubleshoot the customer’s Xbox and billing questions.

Alorica October 2006-October 2012

Quality Analyst: Listen to calls, coach and develop agents, assist customer with billing/plan/phone questions.

Shopko July 2006-September 2006

Customer Service Desk: Answer multi-line phone system, assist customers with product returns, run the photo machine, look up item prices, and other miscellaneous duties.

Home Health Aide 2000-2006

Care for an elderly, disabled woman by cleaning, cooking, giving medicine and anything else she needed.

Skills

Microsoft Word and Excel knowledge

Ability to multi-task efficiently

Leadership Skills

Oral and Written Communication

Health Insurance License

References

Sheena Meier Jerri Daughtery Sarah Odell

712-***-**** 402-***-**** 440-***-****

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