Customer Service Office Assistant
Resume:
Alicia M. Bedminster
**** ***** ******** *************, ** 30045
ad5wad@r.postjobfree.com
Professional Summary
A dynamic and enthusiastic individual who possesses an adept skill in customer/interpersonal service with over 15 years working in the medical field.
Work Experience
Customer Service Rep I, 02/2021-Present
Kaiser Permanente- Duluth, GA
Manage large amounts of inbound calls in a timely manner.
Identifying customers’ needs, clarify information, research every issue and providing solutions.
Front Office Assistant, 5/2014- 2/2021
Atlanta Dermatology & Laser Surgery- Tucker, GA
Scheduling appointments and answering a multi- line phone system while delivering exceptional customer service skills.
Verifying patients insurance and posting patients charges using ICD-10 codes.
Checking patients in/out, medical records keeping, and balancing end of day reports.
Medical Assistant, 6/2002-5/2014
Family Dermatology- Norcross, GA
Scheduled patient’s appointments, verifying insurance, and answering phones.
Performed phlebotomy, administered injections, and assisted in minor surgeries.
Cleaned and sterilized instruments, sent specimen to the lab and ordering supplies.
Education
Lanier Technical College - 2011
Associate of Applied Science: Healthcare Management
Oakwood, GA
Ultrasound Diagnostic School - 2001
Certification: Medical Assisting
Lauderdale Lakes, FL
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