Data Entry Customer Service

EMMA SWANBERG

**************@*****.*** 603-***-**** 218 Chestnut Creek Drive, Apopka, FL

PROFESSIONAL SUMMARY:

Skilled data entry specialist with a strong background in providing exemplary service in various industries. Seeking to utilize experience in delivering high-quality data entry services in roles that require precision, efficiency, and attention to detail in a virtual work environment.

●Proficient in accurately inputting and managing data, ensuring adherence to established quality standards and confidentiality protocols.

●Possess exceptional interpersonal and communication skills, fostering positive relationships with colleagues and clients to promote a supportive and collaborative work environment.

●Committed to upholding standards of excellence in data entry, compliance, and customer service while contributing to the success of organizational operations.

KEY SKILLS:

Customer Service Data Entry Compliance & Regulation

Leadership Communication Retail & Pharmacy Operations

Record Keeping Sales Collaboration

PROFESSIONAL EXPERIENCE:

Walgreens Altamonte Springs, FL

Pharmacy Technician October 2023-Present

●Provide exceptional customer service by assisting with prescription orders, answering inquiries, and resolving issues promptly and courteously.

●Accurately process and fill prescriptions under the supervision of a licensed pharmacist, ensuring compliance with Walgreens' quality standards and regulatory requirements.

●Manage inventory levels by monitoring stock levels, placing orders for medications and supplies, and organizing shelves to optimize efficiency and accessibility.

●Conduct insurance verification and billing procedures, liaising with insurance providers and patients to ensure seamless payment processing.

●Utilize pharmacy software systems to maintain accurate patient records, including prescription histories, allergies, and medication interactions.

Aeropostale Merrimack, NH & Altamonte Springs, FL

Sales Lead December 2022-July 2023

●Led a dynamic sales team to surpass sales goals and drive revenue growth.

●Acted as a liaison between management and sales associates, conveying feedback, communicating goals, and ensuring alignment with company objectives.

●Upheld a culture of exceptional customer service, adeptly addressing concerns and upholding high standards of customer satisfaction.

●Managed inventory and visual merchandising strategies to curate an enticing shopping atmosphere that resonated with Aeropostale's brand aesthetic.

Customer Service Associate July 2020-July 2023

●Provided personalized assistance to customers, offering product recommendations, sizing guidance, and styling advice to enhance their shopping experience.

●Collaborated with team members to achieve sales targets and uphold Aeropostale's standards of excellence in customer service and retail operations.

●Addressed customer inquiries and concerns promptly and professionally, demonstrating a commitment to resolving issues and ensuring customer satisfaction.

EDUCATION:

Valencia College Apopka, FL

Associate of Arts In Progress

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