Customer Service Front Desk
Resume:
Michael Thrower
Customer Service
Plano, TX *****
ad5w89@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Agent/Supervisor
Hilton Garden Inn Hotel - Richardson, TX
February 2022 to Present
Guest services, checking in and checking out with excellent customer service. Guest satisfaction is my goal!
Front Desk Agent/Night Auditor
Hampton Inn and Suites - Dallas, TX
September 2018 to February 2022
Front Desk Agent/Supervisor responsible for all check in and check out processes. Ensuring each guest feels welcome as well as providing excellent customer service. Also responsible for hiring and schedule set up.
Commercial Accounts Manager
ADT Security Services - Irving, TX
July 2016 to August 2018
Handling commercial and national accounts for our alarm customers. Also, a bridge between the fire and police departments communicating with the customers and handling all needs as they arise. Account Manager
Camden Home Loans - Farmers Branch, TX
April 2015 to July 2018
Account manager for customers looking to qualify for home loans while at the same time repairing their credit for them to be able to qualify.
Customer Service Representative
Amerisource Bergen - Roanoke, TX
March 2013 to April 2015
Pharmaceutical customer service for hospitals and physicians. Education
Associate in Radiology
Tarrant County College - Hurst, TX
August 2010 to May 2012
High school diploma in All
Murfreesboro high school - Murfreesboro, AR
2005 to 2007
Skills
• Front Office
• Front Desk
• Customer Service
• Guest Service
• Microsoft Office (10+ years)
• Communications (5 years)
• Customer Relations (10+ years)
• Hospitality Experience (3 years)
• Account Management
• Microsoft Outlook
• Phone Etiquette
• Multi-line Phone Systems
• Night Audit
• Typing
• Upselling
• Hotel experience
• Guest services
• Hospitality
• 10 Key Data Entry
• Administrative Experience
• Cash Handling
• English
• Leadership
• Management
• Management
• Management
• Hotel management
• Office Management
• Windows
• Supervising experience
• Communication skills
• Organizational skills
• Customer service
• Hotel experience
• Hospitality
• Account management
• Front desk
• Technical support
• Supervising experience
• Windows
• Leadership
• Office management
• Software troubleshooting
• Guest services
• Typing
• Sales
• Upselling
• Cash handling
• Cash register
• Office experience
• Management
• Basic math
• Communication skills
• Hotel management
• English
• Writing skills
Awards
MVP
December 2015
Top account manager for the month.
TOP CUSTOMER REPRESENTATIVE
January 2016
Top customer service representative for the month. MVP
March 2016
Top account manager for the month.
TOP CUSTOMER SERVICE REPRESENTATIVE
March 2016
Top customer service representative for the month. TOP CUSTOMER SERVICE REPRESENTATIVE
July 2017
Top customer service representative for the month. TOP CUSTOMER SERVICE REPRESENTATIVE
June 2018
Top customer service representative for the month.
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