Guest Service Leader

Grayson Smith

210-***-**** *******.*****@*******.*** Waukesha, WI

Summary

Focused leader ensuring tasks are completed, above-the-line customer service, and customer satisfaction is met.

Sharp-eyed, motivated, and reliable retail sales associate with 1.6 years of experience ensuring seamless customer transactions and thriving sales, managing inventory, and adhering to company policies.

Proven track record of professionalism and maintaining a welcoming environment.

Hardworking cashier with 1.6 years of experience performing fast and accurate cashier duties.

Experience

Kwik Trip West Allis, WI

Guest Service Leader 09/2022 – Present

Delegate tasks to 4-5 coworkers on a shift ensuring team is focused on meeting goals

Train coworkers soon after hired on various tasks

Resolve customer complaints in a professional and friendly manner

Assist with merchandising in the form of checking in vendors, stocking/ rotating products and audits

Ensure that the highest quality of customer service is being met daily

City of Brookfield Police Department Brookfield, WI

Police Intern 01/2024 – 05/2024

Complete ride-along once a week on various shifts with different officers

Safely observe police activity during a shift

Learn about various police operations including, traffic stops, arrests, Miranda Rights

Complete a bi-weekly journal for college credit.

Papa John’s San Antonio, TX

Delivery Driver 06/2022 – 08/2022

Maintained excellent punctuality

Deliver hot and ready products with great customer service and efficiency

Received top ratings for the duration of employment

Skills

Customer Service, Time Management, Communication Skills, Leadership, Guest Service, Proficient in Office 360 Applications

Education

Wisconsin Lutheran College Milwaukee, WI

B.S. in Criminal Justice 08/2020-05/2024

Five consecutive semesters on the Dean’s List (cumulative GPA above 3.6)

Maintained academic scholarship (cumulative GPA above 3.0)

Minor in Communications

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