Instructional Assistant Customer Service
Resume:
AMY LEHN
ADMINISTRATIVE AND INSTRUCTIONAL ASSISTANT
CONTACT
********@*****.***
CIncinnati, Oh 45247
CAREER OBJECTIVE
Seasoned professional with experience in a school and office setting. Strong passion for supporting students in achieving their academic and personal goals. Possesses excellent communication and organizational skills, as well as the ability to develop strong relationships with students and staff. Experience working with students of all ages in a variety of educational settings. Skilled at behavior management, classroom organization, instruction, and meeting the individual needs of each student. Committed to fostering a safe, positive learning environment for all students.
EXPERIENCE
August 2015 - Present
Paraprofessional Educator
Cincinnati, Cincinnati, OH
Work one-on-one and in small groups with students to reinforce learning of materials and academic progress.
Facilitated meaningful discussions between teachers and parents about student progress or behavioral issues.
Conferred with IEP team to assist in evaluating special education student progress.
Provided individual and small group instruction to students with diverse learning needs.
Effective classroom management
Assisted teachers in creating and implementing lesson plans to meet the educational needs of all students.
February 2011 - July 2015
Director Of First Impressions, Administrative
CR Architecture and Design, Cincinnati, Ohio
Demonstrated ability to provide exceptional customer service and build relationships with clients.
Adept at handling confidential information with discretion and professionalism.
Expertise in managing front office operations, including reception, scheduling appointments, and answering phones.
Proven track record of problem solving and conflict resolution skills.
Capability to maintain a positive attitude while working under pressure.
Excellent communication abilities
March 2008 - February 2011
Office Manager
Mid America Glass Block, Bath Doctor, Cincinnati, OH
Resolved customer inquiries and complaints with timeliness and professionalism.
Responded to customer inquiries via phone or email in a professional manner.
Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
Managed account payables and receivables-monthly, quarterly, and yearly balance reports
Organized travel arrangements and itineraries for senior management team members.
Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
EDUCATION
Associate In Arts (A.A.) In Early Childhood Education (AECE)
Cincinnati State, Cincinnati
SKILLS
Exellent Verbal and Written Communication
Collaborative
Caring and Empathetic Demeanor
Behavior Management and Modification
Dedicated and Loyal
Multicultural Awareness
Enthusiasm for Students and Teaching/Coaching/Mentoring
Conflict Resolution
Computer and Microsoft Office Skills
CERTIFICATIONS
Ohio Education Instructional Assistant Permit
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