Customer Service Patient Care

SHARI MAYNARD

East Stroudsburg, PA *****

347-***-****

ad5w6o@r.postjobfree.com

Motivated, Goal-oriented proactive. Eager to apply my knowledge, explore and expand as well as gain new experiences while facilitating growth. I successfully assist within healthcare in a medical facility. With 25 years of dedicated service. I am qualified to promote excellent customer service with patients and visitors while adhering to service excellence within the medical field efficiently and effectively . Cerner Software

Epic Healthcare Software

Microsoft Office Suite

Strong verbal communication

Team liaison

Client relations

Bed management

Customer service/interpersonal communication

Patient care

Business recovery and sustainability

04/1997 to Current

MOUNT SINAI HOSPITAL WOMAN & CHILDREN HOSPITAL

New York, NY

Business Associates

Pre-admit patients/take reservations for the medical center for Labor and delivery/ Pediatric/ Adult Medicine/ Same day Surgeries and inpatients.

Collect deposits and authorization for insurance as necessary Function as a liaison to insurance companies and medical eligibility office including screening request for medical necessity obtains prior authorization when required. Obtained demographics, insurance and other pertinent data, discussed state mandatory regulations. Maintain census and charge data updating all prevailing systems and compiling information for charge capture. Schedule appropriate tests and medical procedures and follow-up appointments. Assist in chart completion process and discharge charts. Compiling deficiency data and working with physicians to complete charts and O.R schedule.

Greet visitors and answer heavy telephone calls promptly and courteously. Accompanied visitors to appropriate areas, Transport patients to necessary areas of service via wheel chair and/or bed stretcher. Assist patients with guest services such as television and telephone service, securing valuables, make referrals as needed. Review of death certificates for completion and accuracy and generation of reports. Worked with post mortem team, New York state morgue. Print, review, update and collect all decedent affairs. Maintains accurate bed management logs and update all patient information. Prioritize and verify patient transfers, conversions, block beds, bed availability and future admissions. Ensured that ICU request are treated with an appropriate level of urgency and escalation. Efficiently placed laboring mothers and babies that are registered before and after delivery on appropriate floor, beds and Nursery. Provide excellent customer service and display continuous phone etiquette while answering all department calls in a timely and efficient manner while greeting visitors and patients as they arrive. Ability to Multi-task and make Independent decisions. SOME COLLEGE (NO DEGREE): COUNSELING PSYCHOLOGY

Bronx Community College of The City University of New York, The Bronx, NY SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING