Customer Service Administrative Support

NEWNAN, Georgia ***** • 678-***-**** • *******@*******.***

Professional Summary

Personable, energetic and hard worker. Committed to delivering excellence in all facets of Customer Service and Administrative Support Personable Office Administrator with 2 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problemsolver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Skills

· Inbound Phone Calls· Call Center Operations

· Customer-Focused· Excellent Communication Skills

· Customer Inquiries· Creative Problem Solving

· Daily Logs· Policy And Procedure Adherence

· Schedule Appointments· Reporting Capabilities

· Problem Solving· Security Check

· Office Cleaning, Cleaning Protocol· Professional Manner

· Customer Service Experience· Answering Inbound Calls

Work History

Program Support Intake Specialist, 01/2022 to Current

Community Action for Improvement – Newnan, GA

· Responded to 20-30 in-person and telephone requests for information and assistance.

· Created documents, reports and spreadsheets detailing program information.

· Checked account information for eligibility with program plans and guidelines.

· Checked account information for eligibility with program plans and guidelines.

· Completed daily applications for management review.

· Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

· Increased customer satisfaction by resolving issues.

· Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Receptionist/ Office and Administrative Support, 12/2019 to 01/2022

Community Action for Improvement, (SCSEP) – Newnan, GA

· Greeted over 20-25 clients, visitors, per day.

· Answered central telephone system and directed calls accordingly Perform Services for personnel entering premises or receptionist area.

· Answer questions about this organization's products

· Respond to complaints, etc. Schedule appointments for clients by phone or on computer. Confirmed appointments, communicating with clients, and updated client information if needed.

Customer Service Representative, 09/2018 to 11/2019

One -Stop (SCSEP) Georgia Department of Labor – Griffin, GA

· Provided primary support to 50 calls for internal and external Clients per day. · Maintained Clients satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.

· Updated account information to maintain Clients records.

· Recommended products to Clients, thoroughly explaining details.

· Offered advice and assistance to Clients, paying attention to special needs or wants.

· Used company troubleshooting resolution to fix issues.

Receptionist/ Office and Administrative Support, 08/2017 to 11/2018

Georgia Department of Labor, (SCSEP) – Griffin, GA

· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

· Managed over 25 calls per day.

· Answered central telephone system and directed calls accordingly.

· Scheduled and confirmed appointments and for seniors.

· Confirmed appointments, communicated with clients and updated client records.

· Responded to inquiries from callers seeking information.

· Resolved customer problems and complaints.

· Provided clerical support to company employees by copying, faxing and filing · Provided clerical support to company employees by copying, faxing and filing documents.

· Kept reception area clean and neat to give visitors positive first impression.

Switchboard Operator/ Receptionist, 01/2017 to 09/2018

Georgia Department of Labor, (Three Rivers) – Griffin, GA

· Operated switchboard and routed over 50 calls incoming calls per day.

· Supported customers by managing 50 calls per day efficiently while maintaining professionalism and upbeat tone.

· Connected callers with appropriate professional, departments.

· Documented messages and forwarded to correct individual.

· Trained and mentored new PBX operations employees.

· Collected and verified telephone numbers, addresses and proper spelling of names. · Performed clerical work such as sorting mail, restocking supplies and typing documents.

· Provided relay service for hearing-impaired users.

· Operated switchboard and routed incoming calls to appropriate departments.

Education

Certificate, 06/2002: Medical Billing and Coder, 06/2002

West Georgia Technical College - Newnan

Accomplishments

PROFESSIONAL ACHIEVEMENT

Georgia Department of Labor Customer Service of the Year 2018 Georgia Department of

Labor Customer Service Specialist of the Year 2018 Georgia Department of Labor

Certificate of Excellence SCSEP Three Rivers Certificate of Appreciation 2018

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