Call Center Quality Assurance

Bridgettina W. Dawson, Trinity NC, ***** email ad5w5p@r.postjobfree.com phone 410-***-****

Degree: BS Major: Biology and Chemistry Institution: Pembroke State University, Pembroke, NC

Experience:

10/2018-06/2022 Call Agent Industry: Call Center Alorica https://www.alorica.com Answered Inbound Calls for client. Software Azure VPN, Remote Desk Connection, Oracle, FES, TMS ADMS, HDMS, Outlook, Zendesk, EIS, Teams, SAP, Webex, Citrix, Cisco

11/2015-03/2018 QA/RA Document Control Specialist Industry: Medical Devices, Pharmaceutical, Reagents/Products Carolina Liquid Chemistries https://www.carolinachemistries.com Worked in Regulatory Affairs/ Quality Assurance Dept. Provided support prior and during internal and external regulated quality management systems ISO/FDA audits on an as needed basis. Coordinated the maintenance of records including, but not limited to Document Change Request in the documentation management system according to cGMP and ISO standards. Maintained all of active and inactive documents, including but not limited to the device master record, production records, validation records, CLIA categorization, and other technical documents. Ensured orderly storage and efficient retrieval of all quality documents under cGMP regulations and FDA standards. Assisted with the development, improvement and execution of Document Control System procedures within the Document Change Process. Setup production runs with proper documentation (PI’s/WI’s and labels) and filing quality documentation. Worked under regulatory requirements (FDA, ISO, State and Federal regulations). Software: Microsoft WORD EXCEL Outlook Abode

10/2014-10/2015 Industry: Automobile Manufacturing H&S Safety Tech Contract Graham Associates jobsite Johnson Control https://www.clarios.com/ https://www.grahamjobs.com/ Placed with Johnson Controls Inc. in the Safety dept. Participated/contributed to tasks that ensure a safe, healthy workplace for employees, and the workplace conditions that comply with applicable federal, state and company policies, procedures, and standards. Conducted site assessments, reviews and inspections. Conducted personnel air sampling analysis. Conducted fit testing with the use of a porta-count machine. Analyzed and interpreted results from air sampling results and blood lead results. Managed biological documentation that complied with privacy regulations. Filed sensitive documentation. Performed safety audits on behaviors in facility involving powered industrial vehicles, staging areas for products, individual operators, uniform cleanliness and personal hygiene practices. Worked under regulatory requirements (OSHA, State and Federal regulations). Software: Microsoft WORD EXCEL Outlook

7/2013-8/2013 Industry: Medical Devices, Pharmaceutical, Reagents/Products Manufacturing Tech Contract On Board Service jobsite: BD Diagnostic Placed with BD Diagnostic, Burlington, NC in manufacturing dept. Checked rework/Inspections on finish products. 9/2012-6/2013 Industry: Medical Devices, Pharmaceutical, Reagents/Products QC Lab Tech Contract Randstad Staffing jobsite: BD Diagnostic https://www.bd.com/en-us Placed with BD Diagnostics, Burlington, NC in QC dept. Performed Incoming inspections on finish products and AQL audit process. Inspected parts for Focal Point instrument (medical devices). Performed wet lab testing on microscope slides for Prep Stain instrument. Tested reagents, buffer and products in the lab. Performed testing which includes GC-FID 6850/3188, Hach spectrometer for UV-Vis, Denver instrument 225 meter for PH, Anton Paar meter for density, specific gravity and appearances and color and miilifex, Millipore water testing. Generated COA’s. Worked under regulatory requirements (FDA, ISO, State and Federal regulations). Software: Microsoft WORD EXCEL Outlook

3/2009-6/2010 Industry: Food QA Tech Contract Volt Technical jobsite: Malt O Meal https://www.postconsumerbrands.com Placed with Malt O Meal (MOM Brands), Asheboro, NC in QA dept. Collected samples for the QA dept. Prepped sample to be sent to testing lab. Entered data. Performed pre and post swabbing for RTE and Oatmeal (APC/EB/Yeast and Mold). Performed sensory testing for salt and sugar and allergens (dairy). Worked under regulatory requirements (HACCP and SQF standards). Software: Microsoft Excel Word Outlook Contract Placed with Malt O Meal (MOM Brands) in Research &Development dept R&D Tech Provided assistance to food scientist in research and development, production technology and quality control. Conducted standardized tests on food in order to ensure compliance with standards and regulations regarding factors. Tested RTE for RVA, oven (%M), Moisture meter, color testing, rheology, and other testing procedure in the lab. Computed moisture, salt, sugar and others product contents, using mathematical and chemical procedures. Worked under regulatory requirements (HACCP and SQF standards). Software: Microsoft Excel Word Outlook