Medical Assistant Patient Care

Susan Denmark

Winter Haven, FL *****

Cell Phone 863-***-****

ad5w55@r.postjobfree.com

Summary of Qualification:

Dedicated and empathetic registered medical assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated

To complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent

communication and interpersonal skills.

Professional Experience:

Passionate and empathetic professional with over 20 years of experience in providing excellent customer care, scheduling appointments, performing clerical duties, managing insurance, billing, supporting medical procedures while maintaining patient safety and confidentiality compliance.

Experience:

Medical Assistant. 03/02-Present

Watson Clinic South

Assist in the care of over 50 patients daily, efficiently recording vitals and medical histories.

Coordinated with a team of health care professionals, resulting in a 30% improvement in clinic workflow.

Implemented a new EHR system, streamlining patient records and improving data retrieval times by 20%.

Conducted patient education sessions on post-procedure care, reducing follow-up visits by 15%.

Provided administrative support, including appointment scheduling and billing, ensuring a seamless patient experience.

Organize and execute non-clinical administrative tasks.

Key achievement: Identified inaccuracies in the supply management, designed and implemented a new pull system to cut down on wasted supplies. Slashed costs by 30%.

Hard Skills

Patient Assessment

Taking Vital Signs

Patient Preparation

Electrocardiogram (EKG)

Clinical Research

Soft Skills

Communication

Friendliness

Phone Skills

Time Management

Education

Registered Medical Assistant

Everest University

2001

Certifications

Registered Medical Assistant (RMA), American Medical Technologists, 2010

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