Patient Care Sales Associate/Operations Manager/Federal clearance
Resume:
Harrisburg, PA *****
ad5w4p@r.postjobfree.com
Caleb A. Auchey, COHC
Experienced sales associate, medical and clinical support, medical coding and billing, manager, and training facilitator. Department of Defense background security check and clearance. SUMMARY
Knowledgeable healthcare provider with over 20 years experience as an accomplished professional and board certified Hearing Instrument Sciences specialist / Certified Occupational Hearing Conservationist in private practice, corporate franchise, and government. Most recently responsible for military hearing readiness while supporting clinical Occupational Health and Audiology departments in a military medical clinic. Proficient in every aspect of hearing testing and equipment dispensing including patient care. Well qualified in hearing aid maintenance and repair. Experienced sales and business manager as well as a skilled training facilitator. Recognized as top 10 percent in sales in the U.S with a major manufacturer. Skills
● Audiological examinations
● Product fittings
● Dispensing protocols
● Healthcare compliance
● Customer service
● Client-focused
● Patient care
● Education and Training
● Communication and presentation
abilities
● Office & staff management
● Computer proficient
● Record keeping requirements
● HIPPA rules
● Insurance billing
● Microsoft Suite
EXPERIENCED
October 2022 - present
Eagle Health/Department of defense, Dunham Health Clinic, Carlisle Barracks Carlisle PA-Certified Occupational Hearing Conservationist
● Trained in GENESIS medical software.
● Responsible for military “hearing readiness” qualification and testing.
● Tasked with the Selection and fitting multiple hearing protection devices.
● Supported Doctor of Audiology and Occupational Health Nursing in Audiometric testing and Ear examination
● Detailed medical noting and coding.
● Interacted on a daily basis with high-ranking military personnel.
● Submitted monthly calibration reports.
● Completed Anti-Espionage, Cybersecurity, and Anti-Terrorism and other mandatory monthly training.
Sharper Hearing DBA Beltone Hearing Aid Center, Camp Hill, PA–Board Certified Hearing Instrument Specialist (BC-HIS)
March 2021 – July 2022
● Conducted and completed hearing tests on prospective patients for potential hearing loss.
● Made recommendations to clients as to the make and model of the Beltone product based on their hearing loss situation.
● Provided accommodating and compassionate follow-up patient care including in-home visits.
● Coordinated with various senior living facilities to provide services and care to patients.
● Manage assigned office, including supervision of Patient Care Coordinator (PCC), and the ability to perform all PCC job duties.
● Monitored and managed all incoming and outgoing inventory.
● Complied with FDA guidelines and company guidelines, including Covid-19 regulations.
● Traveled amongst offices to provide support and administration of sales force.
● Maintained a professional license issued by the Pennsylvania Department of Health. HearUSA, McLean, VA--- Licensed Hearing Aid Specialist (LHAS) March 2018 – February 2021
● Administered and interpreted a variety of tests such as air and bone conduction, and speech reception and discrimination tests to determine type and degree of hearing impairment, site of damage and effects on comprehension and speech.
● Evaluated test results to determine communication problems and make the most appropriate recommendations.
● Achieved and maintained levels of professional statistics that are indicative of a high standard of patient care.
● Worked within a team environment with other members of the center staff in achieving net revenue goals established by Regional and Main office management.
● Maintained an expertise in the selling, fitting and troubleshooting of current hearing aid technology.
● Complied with FDA guidelines and HearUSA practice guidelines, including Covid-19 regulations.
● Maintained professional license issued by the Virginia Department of Health. C.A. Clarity Hearing Aids, Harrisburg PA — Owner
January 2014 -February 2018
● Completed full examinations to test individual hearing impairment.
● Performed careful fittings to maximize client comfort and the effectiveness of devices.
● Taught clients how to correctly operate, maintain and store hearing aids.
● Stayed up-to-date on advances in treatments and devices by attending workshops and reading publications.
● Promoted business and capitalized on sales opportunities to maximize revenue.
● Organized, updated and maintained over [500] patient charts.
● Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
Pure Sound Hearing Aids, Lancaster PA — Co-Owner
March 2010 - October 2014
● Completed full examinations to test individual hearing impairment.
● Performed careful fittings to maximize client comfort and the effectiveness of devices.
● Stayed up-to-date on advances in treatments and devices by attending workshops and reading publications.
● Promoted business and capitalized on sales opportunities to maximize revenue. Hearing Instruments Inc, DBA Miracle Ear, Camp Hill, PA — Operations Manager/HIS Trainer/PCC trainer
January 2004 - March 2010
● Diminished work flow lags, including recruiting, interviewing and hiring top talent.
● Recruited, hired and trained new employees, including monitoring and review of individual performance.
● Automated office operations, managed client correspondence and tracked records.
● Coordinated and launched grand openings for [10] new stores.
● Supervised, developed and delegated tasks to employees.
● Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
● Met with each associate to establish realistic monthly sales goals.
● Mitigated risk by ensuring regulatory compliance for required licensing.
● Led staff meetings for team of [30] to communicate [sales] directives.
● Strengthened product branding initiatives and coordinated effective marketing campaigns.
● Recruited, hired and trained [15] employees for the marketing and sales department.
● Improved productivity initiatives, coordinating itinerary and scheduling appointments.
● Supervised and trained [30] customer service team members to provide exceptional service throughout the entire experience.
● Facilitated on-site staff training and developed processes and procedures to increase accuracy.
● Managed day-to-day [office] operations, including supervision and assignment delegation for [30]-member team.
● Trained new recruits in proven sales presentation and state licensing requirements EDUCATION
Harrisburg Area Community College, Harrisburg PA
1993 Business
Cumberland Valley High School, Mechanicsburg PA
1991 High School Diploma: Business
ACTIVITIES AND HONORS
Member International Hearing Society
Member NBC-HIS
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