Customer Service Logistics Operations
Resume:
Brian Garfield
Yukon, OK *****
ad5w4m@r.postjobfree.com
I have been in logistics for 17 years and 14 of those have been in logistics management. I am seeking a career position. I would like to find a career with a company that can use my skills to achieve their goals for future growth. Authorized to work in the US for any employer
Work Experience
Driver/Operator
Lyft - Oklahoma City, OK
April 2018 to Present
Pick up and drive my fares to their destination.
Provide excellent and friendly customer service.
Logistics Manager
JW Logistics, LLC - Oklahoma City, OK
February 2022 to December 2023
Oversee workforce ensuring execution of daily tasks and activities including, loading/ unloading trailers, cross-docking and customer service operations in a manner consistent with company goals and objectives.
• Supervise logistics operations including customer service, freight, and dispatch.
• Plan and assign work to ensure production goals are met.
• Ensure data is accurate, and proper documentation has been received to support logistics operations.
• Ensure compliance with all company policies and procedures.
• Responsible for ensuring existing account base is maintained with particular focus on major accounts.
• Understand specific customer goals and works diligently to meet those goals.
• Maintain storage area by organizing floor space, adhering to storage design principles and recommending improvements.
• Inspect deliveries ensuring correct product and quantity has been received.
• Operate hand carts and lift trucks to receive product.
• Monitor productivity to ensure performance and safety measures are being met.
• Perform other incidental and related duties as required. Warehouse and Logistics Supervisor
Apria Healthcare - Oklahoma City, OK
November 2020 to April 2022
Order and maintain warehouse. Route drivers using UPS Road-net. Maintain vehicle safety and maintenance logs. Hire and train drivers. Assist drivers with setting up oxygen equipment and other medical equipment.
Account Manager
Premier Parking - Oklahoma City, OK
May 2018 to October 2020
Managed and supervised up to 20 valets in the health care industry. Provided excellent customer service to the client. Making sure valets are providing excellent customer service to patients while maintaining our standard of excellence. Continuing training to valets on a daily basis with positive feedback. Credit and Collections
Crossroads Roofing Supply - Oklahoma City, OK
November 2015 to March 2018
Ran daily credit card reports, reconciled cash and checks from previous dayʼs business. Reconciled cash and checks from other locations. Made daily bank deposit. Sorted mail and posted payments in QuickBooks. Ran daily collection reports and made calls to past due customers. Sent out pre-liens. Filed liens in appropriate counties. Ran Daily invoices and month end statements. Figured discounts on statements. Reconciled all credit card statements for the company.
Opened up new customer credit accounts.
Credit and Collections
Car Search Auto Sales - Norman, OK
October 2013 to July 2015
Finance and Collections
Daily collections of current and past due account. Made daily calls to all past due customers. Assisted customers with payment arrangements. Helped
customers look for employment. Closing the car deals and making sure that all that financing paperwork is signed correctly to assure proper funding. When accounts are sold I am the contact for any and all questions or assistance with the accounts to achieve a successful sale. Making field visits to collect payment, gain information or repossess the vehicle if needed. Logistics and Transportation
Cargill Food Division - Edmond, OK
March 2009 to August 2011
Edmond, Oklahoma. Transportation and Logistics
03-2009 to 08-2011 and 07-2004 to 09-2006
Processed orders, coordinated logistics between sales, shipment and freight Companies. Received all inventory into the computer. Coordinated with sales department to make sure customers receive all products ordered. Software I used was AS400, Microsoft office software, UPS routing software. Communicated with drivers for deliveries and back hauls. Set up back hauls for the drivers. Made sure drivers were aware of all delivery times and pick up times. Made sure drivers stayed with in their hours and didnʼt go over. Made sure drivers had all paperwork and manifests for current loads. Collection Manager
Gideon Receivables Management, LLC - Edmond, OK
September 2003 to September 2006
Started company from the ground. Hired and trained collectors. Managed time and accounts for collectors. Ran and studied reports to see where changes need to made. Set collection goals for each quarter. Set call goals for each month. Motivated collectors to reach the goals. Answered the debtor letters in a timely manner. Ran month end reports and analyzed results. Trained all collectors in FDCPA. General Manager/Owner Operator
Sonic Drive In - Oklahoma City, OK
February 1991 to June 2003
Hired and trained all new employees. Responsible for food ordering, weekly and monthly inventory. Controlling food, labor and paper cost. Ensured P&L statements were accurate and we were profitable. Mentored and coached employees as needed. Made sure that customer experience was the best it could be and orders were accurate.
Education
Associate in Business Administration
Oklahoma University Norman - Norman, OK
1988 to 1990
High school diploma
Bachelor's degree
Skills
• Account Management
• Profit & Loss (10+ years)
• Freight Experience
• Roofing
• Logistics (5 years)
• QuickBooks
• Payroll
• SAP
• Pricing
• Accounts Receivable
• Budgeting
• Operations Management
• Sales Management
• Management
• Business Development
• Project Management
• Time Management
• 10 Key Calculator
• Microsoft Office
• Accounts Payable
• Office Management
• Conflict Management
• Research
• Financial Report Writing
• Supply Chain
• Salesforce
• Customer service
• Event Planning
• Purchasing
• Negotiation
• Supervising Experience (10+ years)
• Management Experience (10+ years)
• Sales
• Dispatching
• Clerical experience
• Leadership
• Typing
• Library services
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Loan processing
• Accounting
• Human resources
• Bookkeeping
• Account reconciliation
• Documentation review
• Dealership experience
• Automotive service
• Retail sales
• Business management
• Windows
• Financial services
• Marketing
• Employment & labor law
• Loss prevention
• Forklift
• Warehouse Supervisor Experience
• Route Driving
• Inventory Control
• General Ledger Accounting
• Recruiting
• Journal Entries
• Bank Reconciliation
• Financial Analysis
• Analysis skills
• OSHA
• Databases
• Communication skills
• Computer skills
• Phone etiquette
• P&L Management
• Employee relations
Certifications and Licenses
CPR Certification
Driver's License
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