Customer Service Part-Time Cashier
Resume:
Shannon H
Palmer
Garland, TX *****
W: ad5w4h@r.postjobfree.com
Skills
• Team Collaboration
• Detail-oriented mindset
Conflict resolution
strategies
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• Multitasking competence
• Problem-solving aptitude
• Inventory Management
Interpersonal Relationship
Building
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• Operations leadership
Service and Product
Promotion
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• Relationship Building
• Product Sales
• Payment Processing
• Customer Retention
• Quality Assurance
• Front Desk Management
• Analytical Thinking
• Equipment Setup
• Stock Monitoring
Health and Safety
Regulations
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• Recruiting and interviewing
• Staff Management
• Closing oversight
• Negotiation
• Retail Operations
• Vendor management
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience
MacArhur Park Dentistry Irving, TX
March 2007 - April 2009
Registered Dental Assistant
• Documented dental care services with careful charting in patient records.
• Took patient impressions to create accurate dental devices. Managed smooth patient hand-offs between administrative and medical personnel.
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• Supported dentists and hygienists with expert chair-side clinical assistance. Maintained accurate inventory of supplies and materials, reporting low stock to relevant persons.
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• Set up instruments, materials and equipment necessary for each procedure. Fabricated temporary restorations or custom impressions from preliminary impressions.
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Complied with infection-control policies and protocols to protect patient and employee well-being.
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Reviewed pre-operative and post-operative instructions with parent or guardian of patient.
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• Greeted patients in waiting area and escorted to operatory.
• Helped evaluate patients and document current dental symptoms. Completed dental x-rays, carefully following safety procedures and processing images.
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Disinfected exam rooms between appointments to prevent cross- contamination.
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Sterilized dental instruments and equipment, maintaining clean and safe work environment.
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Prepared patients for dental treatments by explaining procedures and addressing concerns.
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Prepared treatment rooms before each patient visit by setting up necessary tools and materials.
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Took dental radiographs x-rays following dentist's instructions and safety protocols.
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• Technical proficiency
• Quality control
• Business Acumen
Maintained compliance with infection control procedures mandated by regulatory bodies like OSHA.
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Performed basic laboratory tasks such as pouring impressions and trimming models.
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Helped patients feel at ease before, during, and after dental treatments by providing emotional support.
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• Replenished out-of-stock items after restocking dental supplies.
• Made casts and molds for denture sizing and installation. Hollywood Beauty Center Dallas, TX
July 1993 - August 1999
Nail Technician
Followed continuous cleaning and sanitizing procedures to protect customers from infection.
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Created positive guest experiences with professional service and quality manicures and pedicures.
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• Helped keep spa operating smoothly and profitably.
• Scheduled appointments and managed client records efficiently. Collaborated with team members on special events or promotions within salon.
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Cared for customers' nails and nail beds with application of soothing treatments.
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Promoted customer loyalty with mention of additional services and discounts.
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• Applied acrylic, gel, or other artificial nail enhancements.
• Provided excellent customer service to maintain positive salon atmosphere.
• Advised clients on proper nail care techniques at home. Attended workshops and seminars to continuously improve skills and knowledge in field of nail technology.
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Satisfied customers by consistently keeping to appointment times using good multitasking and time management abilities.
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• Increased revenue by selling customers on different products and services. Set up and broke down treatment rooms, stocked and inventoried supplies and replenished linens.
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Hollywood Beauty Center Dallas, TX
July 1993 - August 1999
Assistant Store Manager
• Reduced shrinkage with successful loss prevention strategies.
• Ran promotions and in-store events to increase sales. Rotated products following seasonal trends and styles according to company strategy.
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Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
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• Inspired team members to drive performance, collaboration and teamwork
• Coordinated solutions to resolve escalated customer service issues.
• Monitored inventory levels to plan orders and meet store demands. Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
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• Handled customer complaints professionally and resolved issues promptly. Provided input on promotional activities aimed at increasing foot traffic within store.
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Managed daily store operations to ensure smooth functioning and customer satisfaction.
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Oversaw inventory management, including ordering, receiving, and stocking of merchandise.
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• Maintained visual merchandising standards by updating displays regularly. Performed opening and closing duties as needed, ensuring security of store premises.
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Ensured all cash handling procedures were followed accurately by team members.
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Established clear expectations and objectives for team members and helped each achieve goals.
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Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
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Shelly's Tropical Fish Carrollton, TX
March 1987 - November 1988
Aquarist
Performed routine maintenance tasks such as replacing light bulbs or repairing minor leaks promptly.
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Cleaned tanks, filters, pumps, and other equipment regularly to maintain optimal conditions.
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Trained new team members on aquarium protocols, ensuring they understood safety measures and best practices.
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Assisted with design and installation of new exhibits, including selecting appropriate species and habitat components.
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Conducted daily inspections of aquarium systems to ensure proper functioning and health of inhabitants.
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Maintained aquatic environments by monitoring water quality and making adjustments as needed.
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Participated in professional development opportunities to stay current on industry trends and advancements in aquatic care.
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Administered medications and treatments to fish and other animals as directed by veterinarians or supervisors.
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Prepared food for various aquatic species according to specific dietary requirements.
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Managed inventory of supplies such as food, medications, cleaning products, tools, etc., reordering.
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Albertsons Carrollton, TX
March 1985 - September 1986
Cashier
• Balanced cash drawer at beginning and end of each shift.
• Gave customers full attention and attended to their needs.
• Addressed customer questions and complaints with professionalism.
• Approached and solved problems with initiative and sound judgment.
• Provided information to customers on products or services.
• Bagged, boxed or wrapped products for customers.
• Redeemed coupons, loyalty points and benefits for purchased items. Kept customers happy by quickly processing payments and bagging purchases.
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Followed current pricing standards to process payments for products or services.
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• Counted and secured cash to maintain accurate register totals.
• Issued refunds and credits to customers and documented reasons. Recaptured sales from dissatisfied customers by listening and resolving problems.
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Totaled purchases and accepted payments using touch-screen register system.
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Recorded daily transactions in system using correct procedures and focusing on accuracy.
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• Prevented losses by watching for suspicious behavior. Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.
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Education
May 1985
Newman Smith High School, Carrollton, TX
Language
Native
English
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