Customer Service Medical Assistant

Ramecia Matthews- MA

New Caney, TX *****. Phone #832-***-**** Email Address ad5w3y@r.postjobfree.com

Objective

Medical Assistant seeking to establish myself in the demanding medical field as a professional

to utilize my skills and education.

Occupational Skills

Education

Medical Assisting – Certificate Graduation: 10/2017

The College of Health Care Professions, Houston, Texas

High School Diploma

Thurgood Marshall High School 2006

Work Experience

Harris County Public Health- Mobile CMA II 10/09/2023-Present

Customer service

Educating the youth about the dangers of lead

Offering/completing free testing of lead at organized events

Referral given to all patients with elevated levels of lead for additional testing.

Encouraging the youth and parents to be vigilant in what we consume.

Administration of flu vaccines

Attending Events for the community

Memorial Katy Cardiology-CMA II 3/2022-7/2022

Performing EKGs on all patients.

Obtaining vitals on all patients.

Scanning of all reports in patients chart for physician.

Updating patient’s patient records every visit.

EMR system (ECW)

Prior authorizations for medications.

Outstanding customer service

Responsible for answering calls pertaining to patients’ medication refills.

In charge of importing patient information to physician.

TCH-Orthopedic/Sports Medicine -CMA II 09/2022-12/2022

Obtaining appropriate vitals

Documentation of proper patient chief complaint.

Assisting in medical procedures and achieving satisfaction.

EMR (Epic, ECW, and etc.)

Handled patients calls for any questions concerning recovery after surgery.

Kelsey-Seybold Clinic-CMA II 6/2018-7/2022

Delegating task to CMA's ensuring that the patient care is of the upmost importance.

Responsible for training several employees on proper sterilization techniques for medical grade instruments.

Assisting the physician with all in-office procedures. (Cyst removal, orthopedic devices, ear lavage/irrigation, and ensuring all patients have proper instructions for treating wound at home.

Collecting and documenting vitals for all office visits (outpatient/inpatient)

Making initial/follow up appointments Maintaining physician’s schedule.

Implementing a more productive workflow

Aiding in helping my team in various tasks.

Completion of EOD procedures. Completion of ordering departmental supplies and submitting for final review.

Standard Parking– Dispatcher /Shuttle Driver DOT 11/2014– 12/2017

●Receiving calls to ensure customers are routed to the appropriate department.

●Assess customers’ needs and aid in information on product features.

●Maintaining the office housekeeping needs.

●Delegating employees to and from designated pickup areas in the airport terminals

●Managing employees’ time to ensure everyone receives a proper break/lunch.

●Assisting customers with luggage on and off shuttle buses.

●Transporting customers to and from designated airport terminals for departure.

Harris County Tax Office– Window Teller 04/2009- 04/2014

●Inform customers of proper procedures to obtain a disabled placard.

●Checks and Balance of incoming Deposits.

●Assist customers with property tax information.

●Process vehicle registration for incoming residents as well as existing residents of Texas.

●Submitting proper documents for a title change of ownership.

●Collection of payments for property tax, business tax, and registration fees.

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