Salesforce Com Administrator

PRAVALLIKA CHINTALACHERUVU

************.**@*****.*** 510-***-****

SALESFORCE ADMINISTRATOR

https://www.salesforce.com/trailblazer/chpravallika

PROFESSIONAL SUMMARY

Around 10+ years of experience and 4+ years of experience into Salesforce CRM as an administrator.

Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service, Business Processes and recommended solutions to improve their processes using SFDC.

Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Workflows & Workflow rules, Email alerts and Business Logic.

Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.

Experience with Custom Tabs, Custom Objects, Reports and Dashboards.

Experience in working with Salesforce.com sandbox and production environments.

Expertise in analyzing and documenting the workflows and functionality of existing systems.

Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.

Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

SFDC

Validation Rules, Workflows, Dashboards, Reports, Custom Objects,

Force.com Eclipse IDE Plug-in, Sandbox development and testing,

Apex Data Loader, SOQL, SOSL, Data Loader, Informatica

Languages

Apex, C, C++, C#, Java, J2EE

Database

MYSQL, Oracle 9i, Oracle 10g, SQL Server

Web

HTML, XML, CSS, JavaScript, Adobe Photoshop, Flash

Java Technologies

Java, Servlets, JSP, JavaScript, J2EE

CERTIFICATIONS

Salesforce Administrator

Salesforce Advanced Administrator

EDUCATION

Masters in pharmacy (SU University, India)

PROFESSIONAL EXPERIENCE

Client : Sadup Softech, Hyderabad, India

Duration : January 2021 to Present

Title : Salesforce Administrator

Responsibilities:

Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.

Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules and upgrade installations.

Implemented the Salesforce.com applications using Agile, SCRUM Methodology that involves the iterative development methodology.

Created Custom Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.

Worked with various salesforce.com Standard objects Lead, Account, Contact, Opportunity, Campaign, Cases, and Solutions.

Create dashboard and reports for the business users with respect to the requirements.

Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Used Data loader to bulk load data into Salesforce.com.

Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.

Demo to business users and cross functional teams for the application being configured and receive feedback for each sprint.

Deployed application from Sandbox to different other Sandbox as well as into Production environments using change sets.

Environment: Saleforce.com platform, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Security Controls, Reports and Dashboards, Sandbox.

Client : Neuland Laboratories Limited, Hyderabad, India

Duration : August 2019 to June 2020

Title : Jr Salesforce Administrator

Responsibilities:

Involved closely in user requirement gathering sessions.

Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Worked with roles profiles hierarchies and permission sets and groups extensively.

Involved with multiple projects along with cross-functional teams.

Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.

Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.

Worked with AR&D department and configured the Email-to-Case for multiple queues.

Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.

Involved in User training session and set up training environments and assisted in generating training material.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email to Case, Sandbox data loading.

Client : SYMED Labs Limited, Hyderabad, India

Duration : December 2014 to July 2019

Title : Research Associate

Responsibilities:

Analytical method development, method validation and method transfers for API’s by HPLC.

Performing the cut-off study, method development and validation including preparation of Protocols and final Reports HPLC for DMF filing.

Performing Carryover and forced degradation studies for API’s by HPLC.

Chromatographic purity, Assay and complete analysis of regular process R&D lab samples by HPLC.

Performing Standard & Impurity qualifications by HPLC and Preparing ROA’s of Standard & Impurities respectively.

Confirmation of compound identity and analysing Impurity Identification through

LC-MS/MS for API and new drug substances.

Performing the GTI’s and cut-off studies method development and method validation, including preparation of Protocols and final Reports of LCMS/MS for DMF filing.

Regular analysis of Identification techniques like FTIR,UV-Visible and Polarimeter.

Performing of wet lab analysis like KF Titrate, Coulometric titration, Melting apparatus.

Carrying out calibration of analytical instruments HPLC,FT-IR,UV-Visible and

Polarimeter as per schedule.

Performing analysis of samples, analytical method validation, development and method transfer of Particle size analysis by particle size analyzer and Zeta size analyzer.

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