Customer Service Representative

Chaep’n Hurst

Customer Service Advocate

New Port Richey, Fl 34652 727-***-**** ad5w3k@r.postjobfree.com

I am a result driven and dedicated professional looking to obtain a remote position where I can use my exceptional customer service, interpersonal and problem-solving skills to help customers achieve their goals

Business Owner/Designer

Chaep’N-ized –New Port Richey, Fl

April 2021- Current

• Marketing

• Painting,sanding,repairing chairs

• Refurbish and design chairs

• Furniture Reupholstery

Customer Service Representative

Uber Drivers, Uber Eats - Tampa, FL

May 2020 to February 2024

• Verified and picked up food orders from restaurants while I provided all utensils, condiments, napkins etc.

• Delivered to homes, businesses, corporate events, vacation homes, restaurants, schools, hotels etc.

• 100% Success Rate and kept 5 Star Platinum Driver Status

Client Services Manager

Suncoast Introductions LLC. - Largo, FL

January 2019 to March 2020

• Advocated for clients and cultivated ongoing matchmaker/client relationships to better assist in personalizing matches

• Follow up, coaching, analyzing metrics,and data entry

• Optimized profiles,updated pictures as well as client's social media pages

• Tracked daily, weekly, monthly match quotas in database for areas including 6 different cities but primarily in the Boca Raton, Florida area

• Matched several long-term happy marriages

Customer Service Representative

St Pete/Clearwater Airport - Clearwater, FL

May 2018 to January 2019

• Ticketing counter- assisted customers with purchasing, printing, reprinting tickets for flight

• Front Counter- issued boarding passes, rescheduled flights, weighed luggage

• Assigned pets protocols before boarding and onboarding

• Collected wheelchairs/ transported passengers to and from the planes for their flights

• Pax security/gates, doors, and tsa doors,ramp/pad set up

Customer Service Representative

Southeast Energy Consultants - Palm Harbor, FL

March 2017 to May 2018

• Aided customers in reducing their energy bills choosing /switching their energy supplier

• Informed customers of their deregulation rights and enrolled them with new energy suppliers for their electricity

•Data Entry

Customer Service Manager/Supervisor

NuView Marketing - Largo, FL

February 2016 to March 2017

• Supervised and trained team of approximately 15- 20 people

• Piloted a new energy supplier who became a top supplier of the company within one month's time

• Provided quality assurance monitoring,coaching and took corrective action when necessary

• Conducted daily morning meetings, motivated, encouraged, and ran spiffs for team members.Responsible for positive moral of each team member while keeping team cohesion daily

• Responsible for individuals meeting their weekly goals as well as improving their individual percentages and paychecks

Intake Specialist/Member Relations

Matrix Medical Network - Clearwater, FL

August 2014 to January 2016

• Verified insurance members information and benefits

• Informed seniors about resources through their insurance plan

• Scheduled home health visits with nurses and verified patient's appointments

• Input patient’s information when home health visits were completed

• Data entry while handling 60 to150 calls per day

American Intercontinental University Online- School was closed-

08/2009-01/2010

Major: Business Minor: Design

IADT- International Academy of Art Design and Technology -Business closed – 06/2005 - 08/2006

Major: Advertising /Business Minor: Design

Exceptional customer service skills

•• Problem-solving skills

•• Organizational skills

•• Analytical skills

•• Empathetic

•• Adaptability

•• Data entry

•• Ability to type 45+ WPM

•• Time management skills

•• Medical scheduling

•• Interpersonal skills

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