Customer Service Sales Associates
Resume:
Ellen Romeo
Tampa, FL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Router/Dispatcher
Mattress Firm - Riverview, FL
July 2020 to December 2022
Answer and respond to high volume of phone calls and emails from sales associates in reference to customers orders going out for delivery, checking and verifying inventory and when products will be coming into the warehouse. Uploading and routing the deliveries for the following day. Handing out the routes to the warehouse pickers to pull for each truck. Assisting customers who arrive at the warehouse to pick up their products purchased at the stores. Dispatcher
Air Rescue Air Conditioning - Tampa, FL
March 2018 to July 2020
Responsibilities included answer customers calls to book and schedule service calls. I was also responsible for making sure the technicians were routed properly, dispatching them to their calls, keeping customers informed of their time and the technician's arrival. At the end on the day I was responsible for completing the nightly audit for all dispatchers through out the day and scanning all technicians' invoices into customers' accounts.
Receptionist/Dispatcher
Stepps Towing - Tampa, FL
September 2016 to February 2018
Started out as receptionist which involved answering multiple phone lines and asking probing questions to get customer to correct department. Then after ten months I was moved to dispatcher which included dispatching tow trucks throughout Pasco and Polk counties, contacting customers to verify location and safety, contacting motor clubs with any questions we may have. And assisting with impounds and releases of vehicles.
OVERNIGHT DISPACTHER
American Towing & Transport - Tampa, FL
October 2015 to July 2016
Utilizing the AAA online vehicle and call tracking system, I was responsible for accurately dispatching a team of 4 to 8 tow trucks to the appropriate AAA road side assistance calls in a timely manner, contacting the AAA member to make sure they were in secure location and determining any special location or vehicle requirements, and interfacing with AAA main location. Additional duties including dispatching drivers to private impounds and discussing with customers the rules and regulations of getting their vehicle back after it has been impounded.
Credit Card Customer Service Rep., Fis
FIS
October 2012 to November 2013
Responsibilities included fielding incoming customer calls, web support for Online Banking and Verified by Visa password resets, card activation, and lost / stolen card processing. Promoted to the VISA Signature premier queue after 4 months requiring me to handle the high-end customer calls and deal with the financial institutions directly. Several key customers called in to management to compliment me on my professionalism and knowledge.
Night Shift Manager/dispatcher
Alpine Auto Body
October 2010 to December 2011
Alpine Auto Body
Utilizing the AAA online vehicle and call tracking system, I was responsible for accurately dispatching a team of 4 to 8 tow trucks to the appropriate AAA road side assistance calls in a timely manner, contacting the AAA member to make sure they were in secure location and determining any special location or vehicle requirements, and interfacing with AAA main location. Additional duties included tracking and documenting all calls, producing management reports daily, and interfacing with the company owner daily to discuss staffing issues.
Education
High school diploma
June 1998 to June 1998
Skills
• Dispatch
• Customer Service
• Call Center
• Multi-line Phone Systems
• Computer Skills
• Front Desk
• Phone Etiquette
• Microsoft Outlook
• Clerical Experience
• Multi-line Phone Systems
• Data Entry
• Logistics
• Office Management
• Sales
• Office Administration
• Administrative Experience
• Typing
• Microsoft Word
• Guest Services
• Computer Literacy
• QuickBooks
• Microsoft Powerpoint
Certifications and Licenses
Driver's License
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