Customer Service Administrative Assistant
Resume:
Michelle Robinson
Tucson, AZ **712
*.************@*****.***
Objective
To secure an office position utilizing my 5+ years of office experience including administrative assistant responsibilities
Solari crisis and human services
Crisis and 211 program specialist
Mar 2021 - present
Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency.
Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
Screen and triage incoming crisis requests resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
Utilize knowledge of healthcare industry standards and clinical screening and intervention skills resulting in crisis or contact resolution.
Provide health education and community resources based on the intervention provided.
Benefits representative
C3 Customer Contact Channels
Oct 2018 - Apr 2020
Provided medical benefits to providers, facilities, etc.for upcoming medical procedures, medical equipment or physical therapy. Provide information for any copays, deductible and coinsurance applied to services. Notify if an authorization or referrals are required. Notify for any out of pocket expenses and how much have applied to the benefits.
Customer service representative
Truly Nolen
Jan 2017 - Mar 2018
Set appointments for new and existing customers for pest control per quarterly, annual or initial treatment Update customers address and accounts, providing next payment schedules Contact technician for any route updates for customers local office Ride along with technicians for some inspections if necessary for more detailed probing questions to provide the best and most caring customer service
Roadside Assistant Agent
Agero
May 2015 - Nov 2016
Assisted customers who were stuck on the road through insurance company
Help customers with identifying disable location in order to send help
Contact service providers to provide detailed information on customers location and provide assistance
Provide empathy and assuring customers at a frustrating time with accuracy by asking probing questions and keeping them calm
Medical Customer Service
Humana Pharmacy
Oct 2013 - Dec 2015
(2 Years 2 Months)
Answer Inbound Calls For Humana Pharmacy To Members Who Are Ordering Prescription Drugs,Including Refills And New Orders., Answer Questions About Drug Coverage And Copay Cost, Update Members Account Information Including Making Payments On Accounts
Answer Questions About Otc Products And Rewards Program
Technical Customer Service
Apac
Aug 2011 - May 2013
Troubleshooting Issues With Apple Devices Including Iphone, Ipads And Ipods. Process Warranty Replacement If Needed. Provide Customers With Options For Extending Warranty
Adhere To Call Flow, Schedule Adherence And Quality Control.
Universal Associate Representative
Deluxe Corp
Mar 2010 - May 2011
Order Or Process Customers Request For New Checks For Their Checking Accounts Personal Or Business.
Explain Shipping Or Other Products To Assist With Their Banking Needs.
Track Customers' Orders And Issue Tracking Numbers.
Various Customer Service Duties.
Customer Service Representative
E-telecare
Jun 2008 - Mar 2010
Warranty exchange for high end devices
Follow Up On Customers' Service To Ensure Satisfaction
Answered Incoming Calls Transferring The Caller To The Correct Department
Training Coordinator
Calibrus, inc
Jun 2003 - Jun 2008
Prepared and instructed new hires for job duties.
Assisted Human Resource Department With Initial Interviews And Touring Of Applicants
Listened To Calls For Quality Assurance Purposes
Evaluate Agents To Ensure Customers/Clients Satisfaction
Provided Refresher Training As Needed Either One-on-one Or In A Group Session
Took Second-level Distress Calls, Identified The Issues And Took Appropriate Action
Administrative Assistant & Customer Service Representative
Various Temporary Agencies
Mar 1996 - May 2003
Created Computerized Spreadsheets And Expenditure And Benefits Reports
Authored Correspondence On Behalf Of Various Companies And Departments
Made Travel Arrangements For Executives Via Internet
Inventoried, Ordered And Tracked Office Supplies, Organizing When Necessary
Processed And Distributed Incoming And Outgoing Mail, Maintaining Confidentiality
Scheduled Meetings And Prepared Meeting Packets For Employees
Conducted General Office Duties Such As Data Entry, Filing, And Faxing
Answered Incoming Calls Transferring The Caller To The Correct Department
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