Customer Service Store Manager

Lori A. Krusenstjerna

Retail Manager / Merchandising Specialist

ad5w20@r.postjobfree.com • 425-***-****

Lynnwood, WA

Summary

Versatile, progressive, and results-driven professional with 20+ years of experience and success in the Retail industry. Continuously assuming leadership positions and leading renowned and specialty brands to new levels of success by delivering results at the store level, that meet or often exceed expectations.

Areas of Expertise

Retail Store Operations

Project Oversight

Process Improvement

Merchandising and Marketing

Goal Setting and Goal Attainment

Team Building and Leadership

Asset and Inventory Control

Retail Sales / Sales Forecasting

Customer Service

Professional Experience :

Follett: Seattle Central college: Bookstore Manager 07-2022 to present

Store manager, sales forecast, inventory, scheduling, purchasing course materials,sales: cash and credit card reconciliations, customer service, liaison with college, merchandising,. Mange daily activities while supervise staff. Responsible for 1.5 million in sales.

Mcmenamins Anderson School 04-0220 to 08-2022Market Manager: schedules, purchasing, ordering, merchandising, customer service,sales reconciliations .Daily opening and closing activities. Training, set up events, new product finds and Vendor negation. Sales 2 million

Kids Club – University Village, Seattle, WA 2019 – 2021

Store Manager Create and maintain a superior shopping experience for customers who are primarily kids and parents. Establish daily sales targets and corresponding merchandising strategies that will drive overall sales and revenue. Oversee the team of associates

ensuring that customer satisfaction and retention levels remain at high levels. Spearhead employee training and development, while reinforcing company policies. Strengthen relationships with the network of suppliers and forge partnerships with surrounding stores and throughout the community to increase brand awareness. Conduct inventory control and purchase items from vendors.

Additionally, engage directly with consumers, promoting new products, recommending existing merchandise, assisting with locating items, suppling general information, and resolving issues.

●As a result of unwavering and innovative leadership, led the store turnaround from being in the red to now being a continuously profitable location.

American Greetings, Seattle, WA 2014 – Present

Sales Merchandiser

Within multiple area stores, ensure that sufficient stock and supplies are on-hand, especially to meet the high demand associated with holidays and other celebrated days. Analyze visual merchandising efforts and revamp or create new displays that promote new and specialty products. Educate associates on how to achieve high inventory turnover ratios through aggressive sales techniques. Address defective merchandise issues, taking products from the sales floor and issuing credits to raise the level of customer satisfaction.

Peek Kids – University Village, Seattle, WA 2018 – 2019

Store Manager

Led store operations and staff in a manner that delivered an elevated shopping experience to specific clientele. Put in place store goals, provided associates with knowledge and practical tools that enhanced their sales abilities, directed visual merchandising and store layout, and managed store inventory and assets. Leveraged connections with the community to help enhance the stores’ recognition and overall value.

●Served as a Peek training and education foundation Ambassador.

Previous Experience:

Store Manager, Franz Seattle Outlet, Seattle, WA, 2015-2017

●Set visual merchandising standards and implemented sales strategies that made the store sustainable and profitable.

Chief Purveyor / Area Manager, Lolli and Pops, Lynnwood, WA, 2014-2016

●Launched the first franchise location within the state of Washington and put in place objectives, strategies, workforce, and supplementary factors the led to immediate success.

Store Manager, L’Occitine, Seattle, WA, 2012-2014

●Within six months assuming the roles, sales, conversion rates, and attachments increased significantly.

Owner / Operator, Decadent Berries, Edmond's, WA, 1994-2014

General Manager / Corporate Trainer, Jamba Juice, Millcreek / Bellingham, WA, 2010-2011

●Oversaw three units that collectively earned $2.7M in annual revenue.

●Additionally, served as a Catering and Events Trainer.

Store Manager, Crabtree & Evelyn, Seattle, WA, 2006-2009

●Across four units, supplied leadership to 210 total employees, with increased revenue and food productivity while shrink and waste being reduced.

Additional Experience

Associate, K-Force – Opus Bank, Multiple Locations, WA, 2017-2018

District Food Service Director, Virginia Mason Medical Center, Seattle, WA, 2002-2006

Education

Bachelor of Science in Hospitality Sales and Meeting Management

Johnson & Wales University, Providence, RI

Associate of Science in Restaurant Institutional Management

Johnson & Wales University, Providence, RI

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