Customer Service Assistant Manager

SIMEI ANDERSON

832-***-****, ad5w1s@r.postjobfree.com, Lufkin, TX, 75901

SKILLS

• Cost Reduction

• Employee Performance Evaluations

• Employee Scheduling

• Product and service knowledge

• Recruiting and interviewing

• Process improvement

• Customer service orientation

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Ambitious with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills. EXPERIENCE

Assistant Manager, Oct 2023 - Current

Rue 21, Lufkin, TX

• Supported recruiting, training, and professional development efforts. Collaborated with upper management to develop and implement business improvements.

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Created promotional displays or events to increase product visibility and drive sales.

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Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.

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Participated in regional meetings or conference calls to stay informed about company updates or initiatives.

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• Assisted with hiring, training, and evaluating new staff members. Backroom Coordinator, Nov 2019 - Jul 2023

Marshall's & Homegoods, The woodlands, TX

Received incoming merchandise, unloading truck with team and sorting items for storage or immediate restocking.

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Supported accurate inventory control by carefully checking new shipments, counting products and following correct labeling procedures.

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Managed disposal of trash, cardboard, and other waste materials generated in backroom area.

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• Unloaded delivery trucks using forklifts, pallet jacks, or hand trucks.

• Prepared merchandise for shipment by packaging and labeling items appropriately. Coordinated with team members to efficiently process large volumes of merchandise during peak times.

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Retail Sales Associate, Jun 2018 - Nov 2019

Forever 21, The Woodlands, TX

• Answered customer questions about return and exchange policies.

• Utilized POS system to process cash, credit card, and mobile pay transactions. Promoted customer loyalty program or store credit card to meet performance targets.

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• Created attractive displays to promote sale items.

• Suggested additional products and services to increase sales. EDUCATION

Diploma

Clear Lake High School, Clear Lake, TX, June 2017 LANGUAGE

Fluent

Spanish

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