Customer Service Manager, Assertive, Professional, Results Orientated
Resume:
Raleigh, NC
W: ad5w0g@r.postjobfree.com
Skills
Employee Training
Customer Service Management
Loss Prevention
Team Development
Shift Scheduling
Order Management
Retail Merchandise Quality Standards
Bank and Safe Deposits
Food Service Manager Certification
Fredrick
Bryant
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Experience
Primerica Glenarden, MD
May 2023 - Current
Licensed Life Insurance Agent
Lyft/Uber Raleigh, NC
August 2016 - Current
Professional Driver
Circle K Raleigh, NC
March 2022 - June 2023
Store Manager in Training
Generated a record 180% profit, highest ever for that location
Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
Reviewed financial statements and activity reports to measure productivity or goal achievement.
Maintained high store standards in merchandising, security and visual presentation.
Balanced tills at end of shifts and made daily bank deposits.
One2ONE with Youth/Contract Goldsboro, NC
September 2020 - July 2021
Supervisor
Tracked employee performance to determine areas of strength and improvement.
Inspired teams using motivational leadership style.
Amazing Travel and Transportation Fort Washington, MD
August 2010 - June 2015
Business Owner/Operator
Identified prospective customers and developed proposals and sales presentations to solidify new contracts.
Negotiated pricing, delivery and terms of service to meet client needs.
Coordinated and attended industry events and developed strong networking relationships.
Education
Bachelor of Arts - Sociology
NC Central University, North Carolina
Masters of science - Clinical Mental Health
Walden University, Minnesotta
Accomplishments
Generated 180% of goal for profit
Credited with saving the contract for the youth program
Successfully retained 85% retention rate with my clients
Awarded for various things like, highest volume, most profit in a quarter, best customer service
.
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