Technical Support System Administrator

Sam Alufa

301-***-**** ad5w0e@r.postjobfree.com Lanham, MD

OBJECTIVE

A diligent IT Specialist professional, looking for position as a System Administrator in your establishment. Proficient in online security research, planning, execution and maintenance. Always a volunteer at training and educating users on appropriate practices and prevention measures.

EDUCATION i

University of Maryland University College –College Park, MD December 2018

Bachelors of Information Technology

Prince Georges Community College –Largo, MD May 2014

Associate of Applied Science, Criminal Justice

SKILLS

•A responsible and experienced Administrator with the great ability to support the server 24*7 hours with the full efficiency and dedication. Also great understanding of the issues related to the hardware and software with the profound ability to resolve the issues and problems.

•Develop exceptional relationships with co-workers, management and end users.

•Superior troubleshooting and technical support abilities

•Excellent working knowledge of Operation & Production Support with large mission critical systems in multiple technologies and platforms including Apache, Tomact, Puppet, Remedy, RHEL, and Windows.

•Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan

•Performed disaster recovery tests to ensure system availability and functionality

•Provided 24x7 on call support in production environment on rotation basis.

EXPERIENCE

PNC BANK- Washington DC April 2017 - April 2022

Linux System Engineer

•Daily user account administration - password resets, users/groups, permissions

•Responsible for the installation, maintenance, and tuning of LINUX hardware and software systems.

•Experienced in application support

•Bash Scripting such as Bash and shell scripting languages

•Patching for unix, linux & windows

•Worked with A Splunk Lead on an implementation project

•Worked with Ansible and Ansible playbooks

•Creation of rhel 6/7 cloud and virtual servers

•Worked With RedHat Satellite and RedHat IDM servers

•Worked With Leapp to update a group of 10-15 servers

•Worked with Microsoft teams to Implement Projects

• Used microsoft Visio to design network infrastructure and integrated Aris

•Daily Use of service now and Sharepoint on the System infrastructure

•Worked with different Mnemonics Via Sharepoint

•Daily troubleshooting and remote hands for customers

•Installed physical server racks, network cabling, fiber cabling

•Installed and configured virtual RHEL servers using PXE, Kickstart

•Apache installation and management

•Provide application support on the linux systems.

•Work on a team on various system projects related to UNIX, Storage, and Application support.

•Directs and checks the work of other Systems Administrators (SAs) and Operators and assists with

•Experience scheduling and building scripts.

•Monitored environment and health checks utilizing monitoring tool nagios

•Ensure all systems and infrastructure are running optimally and with high availability and quality.

•Provide hands-on system administration support, system maintenance and operations support.

•Recommend software and hardware enhancements.

•Installed and configured tomcat

•Installed and configured Puppet

•Build, configure, and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades.

•Provide support for on-boarding and off-boarding new and departing employees.

•installation of hyper-v servers, and management of vm servers on a hyper-v environment

•Mysql Management

•Provided production support by documenting tickets and communicating with customer and vendor.

•Resolved system issues on own and collaborated with IT team members.

•Supported tactical and strategic goals of the IT Production Support Team.

•Ensured compliance with structured Project Delivery Process.

•Installed and configured Jenkins upon request to meet the needs of the requesting manager

•Perform daily file management and account management tasks

•Responsible for the support of the moderately complex data and also helps in the design and configuration of system landscape.

•Develop and maintain the documents, library and procedural documents of the system.

•Interact with the clients to talk about the problems and request regarding the complex system issues.

•Support existing server infrastructure in a 24 7 on-call capacity as part of

a team rotation.

•Troubleshoot hardware and OS problems including performance tuning.

•Recommend and implement changes to existing hardware and OS (Solaris &

Linux) infrastructure including patches, users, file systems, and kernel

parameters.

•Perform hardware and OS capacity planning for existing services, providing

recommendations to application owners and implementing solutions to allow

for application and database expansion and performance.

•Contribute to Clients Linux standards discussions and documents

(with respect to OS, hardware, storage, networking, and security) and author

appropriate documentation where necessary.

•Work with database and application teams to gather requirements for new

projects and expansion to existing applications.

•Engineer and document solutions that are innovative and help the team become

more efficient in the deployment and support of the server environments.

•Documented operating and deployment procedures for other team members to

follow.

NCI Information System – Reston, VA March 2016- November 2016

Linux/ Unix Administrator

Manage members with co-morbidities in behavioral and physical health

•Managing sudoers roles for different users

•Configuring and implementing PUPPET server and agents

•Responsible for capacity planning, including allocating storage, providing hardware and software redundancy, and planning future expansion requirements.

•Backup implementations, managing projects from business requirements analysis to solutions delivery and support.

FCI Federal– Leesburg, VA April 2012- June 2014

Linux Administrator/Application Support

•Installed and configured logical volumes manager -LVM

•Configured multi-path and created physical volumes, volumes groups and logical volumes

•Responsible for performing system administration, by Installing, Configuring, Backup, Recovery, and maintenance support of Linux.

•Managed system routine backup, scheduling jobs, enabling system logging and network logging of servers for maintenance

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