Property Manager Customer Service
Resume:
KATHLEEN THACH
850-***-**** · *************@*****.*** · Navarre, FL 32566 · WWW: Bold Profile
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
SKILLS
Management of Personnel Resources
Biochemical Tests from DNA sequencing to PCR
Microsoft Office, Excel, Power Point
Manage Tutoring Schedule
Instructional Techniques
Recombinant DNA Technology
Creating Customized Learning Plans
Analytical and Critical Thinking
Technical Report Writing
Organization and Planning Skills
Maintain Records
Organic Chemistry
WORK HISTORY
Jan 1996 - Feb 2013
Pensacola, FL
Organic and Biochemistry Tutor / University Of West Florida
Assisted over 30 students at a time in developing study skills and strategies.
Motivated over 30 students with accurate feedback and positive reinforcement.
Conducted tutoring sessions at schools, homes and public spaces.
Responded to email and telephone requests to provide students with specific information.
Assessed student learning needs and provided relevant instruction to close knowledge gaps.
Collaborated with teachers, administrators and parents to determine how best to support student success.
Created personalized lesson plans to meet needs of diverse learners.
Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Monitored student progress and provided feedback and support.
Used variety of teaching methods to successfully help wide range of students.
Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Conducted review sessions to help at least 20 students prepare for tests.
Apr 2001 - Jun 2009
Gulf Breeze
Commercial Property Manager / KLM Properties
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Maintained accurate and timely documentation of communication with clients.
Provided direct customer service and support for 10 commercial clients.
Administered operations to handle needs of more than 16 tenants across 8 property units.
Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
Kept properties in compliance with local, state and federal regulations.
Maximized rental income while minimizing expenses through effective planning and control.
Collected and maintained careful records of rental payments and payment dates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Responded to Common Area Maintenance (CAM) inquiries.
Conducted regular inspections of both interior and exterior of properties for damage.
Aug 1998 - Jan 2001
Pensacola, FL
Teaching Assistant / University Of West Florida
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported classroom activities, tutoring, and reviewing work of over 35 students.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Checked assignments, proctored tests and provided grades according to university standards.
Documented attendance and completed assignments to maintain full class and student records.
Monitored student progress to identify weaknesses and provide recommendations for improvement.
Mentored and tutored individual students needing additional help.
Handled class records for attendance, assignment grades and course participation.
Maintained laboratory safety by demonstrating equipment and technique techniques.
Jan 1998 - Aug 1998
Pensacola, FL
Biochemistry Lab Assistant / University Of West Florida
Processed and prepared samples for testing.
Conducted biometric activities such as DNA analysis, standoff biometric sensing and integrated architecture synthesis.
Operated Infrared and ultraviolet, -,Gas Chromatograph, Mass Spectrometer, C-HNMR, Applied 392 DNA /RNA synthesizer, PCR, Spectrophotometer, extractions, staining procedures, plating cultures, media preparation, Southern and Western Blots, Agarose Gel Electrophoresis, SDS Page, immunoaffinity Chromatography, Recombinant DNA Technology and other equipment to perform research and studies. Injections, .iv. Drips, vital signs, charting, record keeping, Excel, Power point
Completed record logs and other administrative work in support of biochemistry lab operations. Technical Report
Set up and calibrated laboratory instruments and equipment to prepare for testing purposes.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Scanned and manually entered biochemical information.
Worked effectively in fast-paced environments.
Filtered and screened antibodies for development of various assays.
Recorded final disposition into sample inventory system and storage program
May 1993 - Sep 1993
Pensacola, FL
Lab Technician / Analytical Technical Inc
Maintained safe, tidy and organized laboratory environment for accurate test results.
Maintained documentation on tests performed in the lab.
Performed testing and quality control using approved laboratory procedures and instrumentation. .
Inspected laboratory equipment to maintain good working condition for optimal results.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Performed evaporation and recapitalization on samples.
Maintained accurate results in a very busy environment.
Recorded and analyzed data to produce reports of results.
Monitored and documented safety standards to verify compliance.
Assisted scientists by collecting and organizing laboratory data.
Collaborated with researchers and scientists to design and execute experiments.
Jan 1990 - Jul 1990
Baytown, TX
Lab Technician / ExxonMobil Chemical
Maintained safe, tidy and organized laboratory environment for accurate test results.
Maintained documentation on tests performed in lab.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Monitored testing procedures to meet criteria and maintain quality control.
Prepared reagents, media and solutions to use for laboratory testing and analysis.
Recorded and analyzed data to produce reports of results.
Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid using strict safety protocols.
Applied chemistry knowledge and expertise to enhance applications.
Worked effectively in fast-paced environments.
Inspected laboratory equipment to maintain good working condition for optimal results.
EDUCATION
Pensacola, FL
Bachelor of Science Microbiology W/conc in Biochemistry
The University of West Florida
Honoree of National Golden Key Honor
Honoree of Alpha Sigma Lambda National Honor
Honoree of Phi Kappa Phi Honor
Awarded President and Deans List
Member of Who's Who in America
Member of American Microbiologist
UWF Alumni Member
11/97, 8/98, 8/99 Hazardous Waste Management Training
(Environmental Health)
8/99 Laboratory Safety Training(Office of Environmental Health /Safety)
11/97 Computer Training Courses(MS word, quatro pro, excel, paradox, Corel Office
Professional Development: Directed study under Dr. Hood on "Microbial Techniques"
Professional Development: Directed Study Under Dr. Sharma on "Immunolical Techniques"
Pensacola, FL
Associate of Science in Registered Nurse
Pensacola Junior College
Took numerus medical courses ranging from pharmacology to disease and illness. Spent a year and half in program before transferring to Microbiology.
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